Information Technology Service Management (ITSM) is the implementation and management of quality information technology services. It is a set of procedures and functions that align IT with business goals and ultimately deliver value.

At Quanta we provide training, coaching and consultancy options for the most commonly used approaches to ITSM, the Information Technology Infrastructure Library (ITIL), Control Objectives for Information and Related Technology (COBIT) and much more.

Bespoke ITSM Training

Create your own, personalised training course to put you on the right IT Services Management path. Generating your perfect course allows you to focus on your core priority areas. You can choose to condense your training into fewer days to increase learning intensity and limit the number of hours away from the office. For example, you can combine content from multiple courses to create a tailored course based on individual modules for ITIL® such as:

  • Incidents and Problems
  • Portfolio Management and Service Catalogue Management
  • Incidents, Problems and Change

Speak to the team about bespoke ITSM training options on 0800 018 5597

ITSM Consultancy and Coaching

Want to know everything ITSM without the stress of exams? With Quanta’s ITSM consultancy and coaching, individuals and organisations can get everything that’s needed to understand and implement ITIL® and COBIT® processes and understand how a combination of both can benefit your organisation as a whole. We’ll send in an expert who will help you identify your business challenges and then we’ll work with you for as long as needed to find a solution. We’ll then continue to act as a mentor and safety net throughout ITSM adoption or as long as we are needed. Quanta has an excellent reputation for ITSM consultancy and coaching from our highly skilled Trainers. There are many options for you, so please contact the team on  0800 018 5597 who can get the ball rolling for you.

Book a Private Event

If you require the content of this event tailored or have around 7 or more people to train it maybe better for you to host a Private Event, please get in touch to discuss this.

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Training was excellent, our trainer, Tim Finch, was really knowledgeable and helpful. He tailored the course to suit our needs and could tell that he had a passion for the…
- Gareth Davies
The interactive activities were excellent, and really got people thinking about the Agile process.
- Richard Mitchell-Williams, NPower Ltd Rainton
Excellent and informative instruction. Pleased to see some intelligent use of the short time frame to use Agile to resolve our questions.
- Mark Wilson Ramsay, Jaguar Land Rover (Whitley)
The tutors were superb, and I learnt far more than expected, the way the training was tailored was excellent. It far exceeded my expectations.
- Mark Ellison, Jaguar Land Rover (Whitley)
Tim is a fantastic tutor and really brings the content to life. He made us all very relaxed about the next stage of the course.
- Isobel Walker, University Of Birmingham

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