SM Apollo 13 – an IT Service Management (ITSM) Business Game

Who is this course for

Anyone who works in or is looking to implement an IT service management environment. No previous knowledge of ITSM is required.

Purpose of the course

Delegates taking part in an Apollo 13 Business Game take on the responsibilities of Mission Control in Houston. Their mission: bring the crippled spacecraft and its crew safely home.

As the simulation evolves delegates will realise the importance of aligning people and processes to create a coherent ITSM function.

You will learn how to

• Work as a team to design and implement effective processes


• Understand how ITSM theory works in practice


• Appreciate the interdependencies of processes & their impact on business continuity


• Run a successful awareness campaign to overcome resistance to change within your organisation


• Ensure good design improves the performance of the service department

Benefits for you as an individual

This business game will really help bring ITSM to life for you. Whether you have prior experience of frameworks such as ITIL® or CoBIT, or are entirely new to ITSM, Apollo 13 will give you the confidence to make changes that will make you, your team and your entire business more efficient.

Benefits for your organisation

Successful implementation of ITSM ensures that stewardship of your company's most important resource, its information, is managed in an effective and efficient manner.
Apollo 13 will not only give your team the basic skill necessary to implement ITSM but also give them a practical demonstration of its importance.

Prerequisites

A willingness to engage with a challenging all day experiential learning experience.