Learn how service management best practice can work with emerging practices like Lean, DevOps and Agile to enable digital transformation in your organisation
High Velocity IT puts service management into the heart of digital transformation. This course is for organisations that are practising service management, or want to, but need to integrate it with DevOps, Leans, Agile and other new, or new to ITIL, approaches.Book Your Course
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Who is this course for
Delegates involved in the design and development of digital services and who work in fast-paced environments who need to integrate value stream driven approaches with agile working practices.
Purpose of the course
To provide insight into how ITIL4 supports business value creation in a lean, agile organisation and can be integrated with ITIL4's value-stream driven approach to creating and delivering IT services. Application of the course material can aid any organisation in streamlining and improving their operational capability.
You will learn how to
- Apply ITIL4 Concepts in support of digitally transformed services.
- Understand the role of a variety of practices in delivering and maintaining services to the digital organisation.
- Recognise and apply principles from the Service Management Dimensions in the High Velocity IT context.
- Prepare for the ITIL4 Specialist - High Velocity IT exam.
Prerequisites
Delegates must have obtained a PASS in the ITIL4 Foundation certificate prior to attending this course.Prior experience in an IT service delivery organisation may be advantageous but is not a requirement.
Benefits for you as an individual
Be able to apply industry recognised and valued service management principles in the scope of High Velocity IT and contribute to the value creation within the organisation.
Achieve an industry recognised and respected qualification in IT Service Management.
Benefits for your organisation
Increase ROI from staff by receiving services that are being optimised and service delivery practices that are value focused and cost-effective, through the application of the concepts within the course.
The Digital Enterprise
- Digital enterprise concepts.
- Requirements for becoming a digital enterprise.
- Objectives of a digital enterprise.
ITIL and the Digital Product Lifecycle
The Digital Product Lifecycle and
- The 4 Dimensions of Service Management.
- The Service Value System.
- The Service Value Chain.
High Velocity IT Concepts
- Agile, DevOps and Lean.
- Safety Culture.
- Toyota Kata.
- Service-dominant logic.
- Design Thinking.
Digital Products and Managing Value
Understand how value is created through fast development
Understand practices that support fast development
- Portfolio Management.
- Relationship Management.
- Business Analysis.
- Validation and Testing.
- Deployment.
- Software development management.
Understand practices that support resilient operations
- Availability Management.
- Capacity and Performance Management.
- Service Continuity Management.
- Problem Management.
- Event Management.
- Infrastructure Management.
Understand how practices support co-creation of value
Understand how practices support assured conformance
Understand practices that support fast development
Understand how practices support assured conformance
Additional Exam Information
- PeopleCert Exam: ITIL4 Specialist - High Velocity IT.
- 90 Minutes, 40 questions, Objective Test Questions [multiple choice, 1 correct answer].
- Pass mark: 28/40 or 70%.
If you are attending a Face to Face course your exam will be a paper-based exam during your course.
If you are attending a Virtual course you’ll be issued an exam voucher to take the exam at a time of your choosing. Please see PeopleCert’s website for the security requirements for the web based exam driver.
This course is eligible for the PeopleCert Take2 scheme, please discuss at point of booking if this is of interest to you.
Please note - it is compulsory to purchase the exam, although discretionary whether you take it.
Pre-Coursework
Pre-course reading based on the ITIL4 Specialist - High Velocity IT publication.Please note, there may be a small amount of evening work to complete such as further reading or working though sample exam papers.
I found the course very interesting and discovered some things about myself I hadn't thought of before.- Peter Norman, FirstPort
Informative and good enthusiastic tutor who kept aligning the day and mission with ITSM principles.- Darren Hadley, National Grid Transco
Adam was so knowledgeable and spoke in ways that were understandable for non IT people (me) could understand he was a breath if fresh air during my period on furlough…- Faye Mahoney, Tarmac
Adam's training was spot on - he kept checking in on us when we were flagging due to the intensity of the content, and made the content so accessible compared…- Richard James Thomas, University Of Birmingham
Adam was a great tutor for the 3 days, he was enthusiastic, informative and I could tell he had a very in-depth knowledge about the subject.- Will Steward
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