SM Controls and Compliance Workshop

Course Code: CBIT1CCW


1 Day(s)

Course Type

Private only

Max Delegates


Delivery Style


Gain greater business value while assuring the management and control you require.

This practical workshop looks at what controls are, their role in assuring value, protecting the organisation and achieving governance objectives. Through discussion of the principles of management and control as well as workshop exercises to evaluate controls, design audit frameworks, considering capability and continual improvement, delegates can gain greater insight into how controls can be integrated without sacrificing business value.

Book a Private Event

If you require the content of this event tailored or have around 7 or more people to train it maybe better for you to host a Private Event, please get in touch to discuss this.

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Who is this course for

Anybody within the organisation that is exposed to, uses or designs controls to assure and protect IT services and systems and the business processes that they support. This could include Service Managers, security-related roles, technical roles and business process stakeholders.

Purpose of the course

To provide delegates with the ability to apply governance, management and control principles to the design and audit of controls in a service management or other environments.

You will learn how to

  • Understand the role of stakeholders in defining controls.

  • Assure business value through appropriate control design, measurement and improvement.

  • Evaluate existing design and establish control capability.


Some basic understanding of the need to control activity in order to protect the business would be useful but there are no specific prerequisites.

Benefits for you as an individual

Better understanding of the role of controls, compliance and governance. As well as developing an understanding around the design and use of management and governance principles in controls.

Benefits for your organisation

Controls that are more focused on the assurance of business value and greater awareness of the importance of following and adhering to governance in order to align with business objectives.

Controls and Associated Technology

  • Define Controls and example of Controls within organisations.
  • Define Governance and establish the separation of Governance from Management.
  • Establish Policies and Standards which contribute to or encompass Controls.
  • Consider Risks and Issues as part of Control design.
  • Identify Stakeholders and their role in Management and Control.

Controls and Alignment with Business Needs

  • Stakeholder Needs, Business Drivers and Goals Cascade.
  • Aligning management and control with the cascade.
  • Using a governance system to assure that business value and resource and aligned.

Evaluating A Control for Value Workshop Exercise

Contols and Measurement

  • Understanding the role of Critical Success Factors, Key Performance Indicators and metrics.
  • Creating a balanced framework for measuring and auditing controls.

Creating A Framework Workshop Exercise

Controls and Capability

  • Understanding Capability and Maturity.
  • Using the Capability Model.
  • Continual Improvement of Controls.
  • Applying, Automating and Auditing.

Evaluating Capability and Improvement Workshop Exercise

Designing New Controls Workshop

I found the course very interesting and discovered some things about myself I hadn't thought of before.
- Peter Norman, FirstPort
Informative and good enthusiastic tutor who kept aligning the day and mission with ITSM principles.
- Darren Hadley, National Grid Transco
Adam was so knowledgeable and spoke in ways that were understandable for non IT people (me) could understand he was a breath if fresh air during my period on furlough…
- Faye Mahoney, Tarmac
Adam's training was spot on - he kept checking in on us when we were flagging due to the intensity of the content, and made the content so accessible compared…
- Richard James Thomas, University Of Birmingham
Adam was a great tutor for the 3 days, he was enthusiastic, informative and I could tell he had a very in-depth knowledge about the subject.
- Will Steward

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