SM ITIL®4 Strategist – Digital and IT Strategy (DITS)

Course Code: ITIL43DITS



3 Day(s)

Course Type

Public or Private

Max Delegates


Delivery Style


Digital services are the future but creating and managing a great digital organisation doesn't happen by accident. Learn more about the best practice in this challenging area and boost your digital business.

ITIL4® - Digital and IT Strategy (DITS) takes a broad view of what a digital business is and the challenges of moving from a traditional model to an organisation with technology at the heart of what it is and what it does.

By using the Continual Improvement Approach to map out and support the journey DITS provides a structured and relatable roadmap to achieving these goals. Covering everything from engaging the business, to defining an implementing digital roadmaps and engaging with emerging technologies and practices DITS can really help any individual in a strategic role to drive the business forward.

This course is one of 3 required to achieve the 'ITIL4® - Strategic Leader' qualification. ITIL4 Foundation and ITIL4 Strategist - Direct, Plan and Improve are also required. Alternatively, holders of the ITIL4 Managing Professional qualification can take this course and achieve ITIL4 Digital Leader status as well.

Please Note: If paying for this course by Training Days, the cost is 4 Training Days. 

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Start Date





WR1 - Worcester, WR1 3EE




WR1 - Worcester, WR1 3EE




WR1 - Worcester, WR1 3EE



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Who is this course for

Existing IT Service Managers, Team Leaders, even CIOs or those that aspire to those positions and are preparing themselves to move forwards.

You will learn how to

  • Understand digital business and transformation.

  • Define a digital strategy and see it through to implementation using the continual improvement approach.

  • Recognise the challenges digital transformation represents and develop mechanisms to address them.

  • Be able to define and demonstrate the benefits of adopting digital technologies and services in a service management context.


Delegates MUST have taken and passed the ITIL4 Foundation as a minimum or hold the ITIL4 Managing Professional qualification. 

Ideally delegates will have 1-2 years in IT Service Management, holding a team leader or management position. 

If delegates have read the associated ITIL4 publications (CDS, DSV, HVIT and DPI), that will be advantageous. 

Benefits for you as an individual

You will learn more about the strategic elements of managing and delivering IT services. Gaining insight and ability to contribute to wider discussion on IT's role in business success at the strategic level. And achieving an industry-recognised qualification in the most widely used service management framework.

Benefits for your organisation

Staff that are more strategically focused and digitally aware. And who are more aware of the challenges that driving business benefit through digital technology can bring and have the management insight to drive it in the most appropriate way.

Introduction and Core Concepts

  • Purpose, structure and value of DITS.
  • Terminology.
  • Digital products, services and competitive advantage.
  • Using business models for digital strategy.
  • Understanding operating models.
  • Strategy and Governance, Guiding Principles and the Value Chain.

Digital Strategy Journey - Vision

  • Defining the vision.
  • Understanding disruption as part of strategy.
  • Defining the strategic approach (focus and balance).
  • Positioning the business and digital strategy.
  • Crafting the vision.

Digital Strategy Journey - Baselining

  • Analysing the environment.
  • Analysing the opportunity and business readiness for digital.

Digital Strategy - Setting Targets

  • Planning for the strategy.
  • Understanding financial aspects of digital strategy.
  • Use of business models to support planning.
  • Role of customer journeys.
  • Delivery and support considerations.
  • Maintaining relevance with stakeholders.
  • Approaches inc. automation, sourcing, service optimisation and workforce strategies.
  • Continual improvement and evolution of digital strategy.
  • Writing, communicating and approving the business case for digital strategy.

Digital Strategy Journey - Execution of the plan

  • Implementation of the strategy.
  • Organisational change considerations.
  • Activities required to deliver the strategy.
  • Coordinating and Leading digital transformation.

Digital Strategy Journey - Evaluating Progress

  • Understanding metrics, KPIs and Objectives/Key results.
  • Using cascades and hierarchies to link business value to digital strategy.
  • Measuring strategy delivery.
  • Reporting on the strategy achievement.

Digital Strategy Journey - Keeping up the Momentum behind the strategy

  • Understanding momentum (short and long term).
  • Dealing with Volatility, Uncertainty, Complexity and Ambiguity.
  • Key behaviours for successful digital organisations going forward.
  • Parallel Operation models.

Strategic Capabilities - Digital Leadership

  • Importance of leadership.
  • Cultivating a Digital Mindset.
  • Developing Skills associated with the Digital Mindset.
  • - Communication, Relationship Mgmt., Educating, Working in an Agile manner, etc.

Strategic Capabilities - Managing Innovation and Emerging Technologies

  • Managing Innovation.
  • Achieving an innovative culture and balance within digital business.
  • Evaluating and adopting emerging technology.

Strategic Capabilities - Managing Strategic Risk

  • Understanding risk in the digital organisation.
  • Organising to manage risk.
  • Identifying, quantifying, treating and balancing risks.
  • Establishing a risk management culture.

Additional Exam Information

The qualification has 2 parts:

1 - In-course assessment. This takes the form of four exercises that must be passed in order to progress and be able to take the exam.
2 - The ITIL4 - Digital and IT Strategy exam can be taken on-line after the course assessments have been passed. It is multiple choice, 30 questions over 90 minutes with a pass mark of 21/30.

Regardless of if your training is face to face or virtual PeopleCert exams are available exclusively online.
Please see PeopleCert’s website for the security requirements for the web based exam driver.

This course is eligible for the PeopleCert Take2 scheme, please discuss at point of booking if this is of interest to you.

Please note - it is compulsory to purchase the exam, although discretionary whether you take it.


Read the ITIL4 - Digital and IT Strategy publication as a minimum. Spending time with the ITIL4 Foundation material from your course or the publication is also highly recommended. Delegates should ensure they are fully conversant with the Service Value System, Service Value Chain and the Guiding Principles before attending the course as they are key concepts.

Overseas Delegates - Electronic books are provided within course fee, paper books maybe subject to additional charge, please ask at point of booking.
I found the course very interesting and discovered some things about myself I hadn't thought of before.
- Peter Norman, FirstPort
Informative and good enthusiastic tutor who kept aligning the day and mission with ITSM principles.
- Darren Hadley, National Grid Transco
Adam was so knowledgeable and spoke in ways that were understandable for non IT people (me) could understand he was a breath if fresh air during my period on furlough…
- Faye Mahoney, Tarmac
Adam's training was spot on - he kept checking in on us when we were flagging due to the intensity of the content, and made the content so accessible compared…
- Richard James Thomas, University Of Birmingham
Adam was a great tutor for the 3 days, he was enthusiastic, informative and I could tell he had a very in-depth knowledge about the subject.
- Will Steward

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