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Our lead ITIL® trainer, Adam White-Bower, kindly sat down with us to answer any questions that ITIL4 novices may have. He explains that it doesn’t matter if you’re already on board with the ITIL way of thinking - the latest iteration will make the difference in your services.
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Our Trainers like to share their knowledge and sometimes they’ll even have a blog ramble. You might find some nuggets of useful info here.
For the uninitiated, ITIL® can be a hard beast to tame. Emphasis on “can”.
“What’s urgent is rarely important, what’s important is rarely urgent.”
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