SM ITIL®4 Specialist: Acquiring and Managing Cloud Services

Understand the role of cloud services in an organisation

• Understand the characteristics of the cloud
• Understand the approach to cloud adoption
• Understand the key cloud deployment models and cloud service models

Know how to define an organisation's requirements for adopting, and readiness to adopt, cloud solutions

• Understand the structure and content of a business case
• Define organisation's requirements for cloud solutions
• Carry out and organisational readiness assessment for cloud adoption
• How to communicate a cloud business case

Know how to Identify the types of cloud services and understand their applicability to an organisation's context

• Understand the types of cloud service providers
• Understand the key elements of a cloud strategy for a service consumer
• Describe how cloud solutions affect the organisation's services and agreements with customers
• Identify the available services that are relevant to the organisation's context

Understand how cloud services are selected and procured in the 'offer' step of the customer journey

• Understand the costs of using cloud services
• Understand the benefits and opportunities created
• Understand the key risks and disbenefits
• Understand security and compliance considerations
• Understand the inputs and outputs of a return on Investment

Know how to onboard and offboard cloud services

• Understand the key approaches for migrating to or from the cloud
• Know how to select an appropriate approach for migrating to or from the cloud
• Carry out the activities of onboarding/ offboarding cloud services
• Know how to modify an operating model to support migration to cloud services

Know how to manage the use of cloud services

• Understand the shared responsibility model
• Understand how to measure quality of consumed cloud services
• Understand the tools, techniques, methods, and controls to manage the use of cloud services.
• Apply appropriate tools, techniques, methods, and controls to manage the use of cloud services to context

Know how to evaluate and improve a cloud strategy

• Explain adjustments for a cloud strategy to respond to VUCA Challenges
• Apply the continual improvement model to an organisation's cloud strategy