SM DevOps Leader (DOL)

Course Code: CLAITSM6193



3 Day(s)

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Who is this course for

The course is for delegates that are leading transformational efforts or working in organisations that are already using DevOps principles and want to deliver continual improvement.

You will learn how to

  • DevOps and Transformational Leadership

  • Unlearning Behaviors

  • Becoming a DevOps Organisation

  • Measure to Learn

  • Measure to Improve

  • Target Operating Models and Organisational Design

  • Articulating and Socialising Vision

  • Maintaining Energy and Momentum

Benefits for you as an individual

  • Development of leadership skills

  • A toolkit of assets to enact cultural improvement

  • Value stream-centric thinking and practices that improve flow

Benefits for your organisation

  • Culture change to distributed authority and improved team autonomy

  • Leadership evolves to be transformational

  • A focus on data-driven decision making

  • Measurable, value-driven outcomes for the DevOps journey

DevOps and Transformational Leadership

  • Current Definition of DevOps
  • Benefits of DevOps
  • Transformational Leadership

Unlearning Behaviours

  • Psychological Safety and Neuroscience
  • Mindset, Mental Models and Cognitive Biase
  • Governance, Risk and Compliance (GRC) and DevOps

Becoming A DevOps Organisation

  • How DevOps Differs
  • DevOps Kaizen
  • Bulding Safety In

Measure to Learn

  • Avoiding Measure to Target
  • Creating a Current Value Stream Map

Measure to Improve

  • The Improvement Kata and Experiments
  • Creating a Future Value Stream Map

Target Operating Models and Organisational Design

  • Conway's Law
  • Desired Outcome of DevOps
  • DevOps TOM Design Principles

Articulating and Socialising Vision

  • Organisational Change in Large Enterprises
  • Empowering People
  • Broadcasting outside of your Organisation

Maintaining Energy and Momentum

  • The DevOps Business Case
  • Culture and Climate
  • A High-Trust Culture
  • Kolb's Learning Styles

Additional Exam Information

  • Exam Duration - 60 Minutes

  • Open Book

  • If you are attending a Face to Face course your exam will be a paper-based exam during your course.

    If you are attending a Virtual course you’ll be issued an exam voucher to take the exam at a time of your choosing. Please see PeopleCert’s website for the security requirements for the web based exam driver.

    This course is eligible for the PeopleCert Take2 scheme, please discuss at point of booking if this is of interest to you.

    Please note - it is compulsory to purchase the exam, although discretionary whether you take it.


    I found the course very interesting and discovered some things about myself I hadn't thought of before.
    - Peter Norman, FirstPort
    Informative and good enthusiastic tutor who kept aligning the day and mission with ITSM principles.
    - Darren Hadley, National Grid Transco
    Adam was so knowledgeable and spoke in ways that were understandable for non IT people (me) could understand he was a breath if fresh air during my period on furlough…
    - Faye Mahoney, Tarmac
    Adam's training was spot on - he kept checking in on us when we were flagging due to the intensity of the content, and made the content so accessible compared…
    - Richard James Thomas, University Of Birmingham
    Adam was a great tutor for the 3 days, he was enthusiastic, informative and I could tell he had a very in-depth knowledge about the subject.
    - Will Steward

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