SM ITIL® AI Governance (Version 5)

Who is this course for

• IT Service Management professionals responsible for delivering and supporting AI-enabled services


• Service Owners and Service Managers seeking to establish effective AI governance practices


• IT Governance, Risk and Compliance professionals responsible for oversight and assurance activities


• Digital Transformation leaders driving AI adoption and innovation initiatives


• AI Programme and Project Managers responsible for delivering AI-enabled solutions


• Business Change Managers supporting organisational transformation and AI integration


• Enterprise Architects designing governance frameworks and operational models for AI


• Technology and Innovation Leaders responsible for AI strategy, investment and value realisation


• Information Security, Audit and Compliance professionals assessing AI risks and controls


• Senior Managers and Decision Makers responsible for ensuring responsible and trustworthy AI adoption


• Anyone involved in the governance, management, oversight or implementation of AI-enabled services

Purpose of the course

The purpose of this course is to provide professionals with the knowledge and practical understanding required to implement effective AI governance frameworks aligned with ITIL best practice. Learners will gain the skills needed to oversee AI-enabled services, manage associated risks, establish accountability and ensure ethical and responsible AI adoption.

You will learn how to

• Understand the core principles of AI governance within an ITIL environment


• Identify the key risks, opportunities and challenges associated with AI adoption


• Establish governance structures, roles and responsibilities for AI-enabled services


• Apply ITIL guiding principles to AI service management


• Implement ethical, accountable and transparent AI practices


• Manage data governance requirements supporting AI solutions


• Assess regulatory and compliance considerations for AI systems


• Measure, monitor and continually improve AI services


• Support organisational readiness and successful AI transformation initiatives

Benefits for you as an individual

This course will provide you with a practical understanding of how AI governance integrates with modern service management practices. You will learn how to confidently support AI initiatives, minimise operational and compliance risks, improve decision-making, and contribute to responsible AI adoption within your organisation. The knowledge gained will also enhance your professional credibility and strengthen your ability to participate in strategic AI programmes.

Benefits for your organisation

Organisations benefit from improved oversight of AI-enabled services, stronger risk management practices and enhanced trust in AI-driven decision-making. The course helps establish governance frameworks that align innovation with business objectives, improve regulatory compliance, increase service reliability and ensure that AI investments deliver measurable and sustainable value.

Additional Exam Information

• Format: Multiple-choice examination


• Duration: 90 minutes


• Exam Type: Open book


• Total Questions: 40


• Pass Mark: 70% or higher


• The examination assesses a candidate’s understanding of ITIL AI Governance concepts, principles, practices and their application in real-world scenarios.