Service Management State of Play: All talks available to watch now.
Following the recent Service Management State of Play event in collaboration with PeopleCert, we are pleased to share the presentations from the day.
This collection brings together experts from PeopleCert, Quanta Training, and renowned institutions such as the University of Birmingham and the University of Oxford.
Click on the titles below to view.
1: ITIL® Version 5, 3 Strategies, and Business Value.
Presented by Adam White-Bower (Quanta Training).
A thought provoking talk on how to apply ITIL® strategically.
2: Neurodiversity in IT Service Management.
Presented by Faith Thomas (University of Birmingham).
A practical and insightful talk on how to better consider and accommodate neurodiverse colleagues. This humancentric talk has a universal appeal, reaching far beyond the scope of IT Service Management.
3: ITIL® Version 5 AI Governance: Use AI without losing control.
Presented by Roman J. and Dmitry Isaychenko (PeopleCert)
A deep discussion on how to approach governing AI within an organisation.
4: ITIL® in Action at the University of Oxford.
Presented by John Ireland (University of Oxford).
A fascinating history of his journey with ITIL® and the University of Oxford, and his insights on good technical leadership.
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Training was excellent, our trainer, Tim Finch, was really knowledgeable and helpful. He tailored the course to suit our needs and could tell that he had a passion for the…- Gareth Davies
The interactive activities were excellent, and really got people thinking about the Agile process.- Richard Mitchell-Williams, NPower Ltd Rainton
Excellent and informative instruction. Pleased to see some intelligent use of the short time frame to use Agile to resolve our questions.- Mark Wilson Ramsay, Jaguar Land Rover (Whitley)
The tutors were superb, and I learnt far more than expected, the way the training was tailored was excellent. It far exceeded my expectations.- Mark Ellison, Jaguar Land Rover (Whitley)
Tim is a fantastic tutor and really brings the content to life. He made us all very relaxed about the next stage of the course.- Isobel Walker, University Of Birmingham
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