SMITIL®4 Specialist – Create, Deliver and Support (CDS)

Learn how to create services and assure continual value co-creation using the latest ITSM framework, as well as Agile and Lean delivery principles.

Create, Deliver and Support is the ITIL4 Specialist course that focuses on understanding how to create service value streams to support and deliver value to the customer. It deals with the creation of the value streams themselves, the organisation, information and technology to make them a reality and the practices that contribute towards the delivery.

Using ITIL4 principles and practices service delivery can be be aligned with demand for value from the customer, resources can be best utilised and techniques, such as Shift Left, leveraged to increase capability throughout the organisation.