SMApollo 13 – an IT Service Management (ITSM) Business Game

An IT Service Management (ITSM) Business Game

87 hours from home. Your spacecraft is slowly dying. You have a serious problem, unless you and the ground support staff start working as a team to solve it, people will die. But remember, time is running out. And fast. Welcome to the Apollo13 - an IT Service Management (ITSM) case experience.

You will gain first-hand knowledge of ITSM theory and learn how ITSM processes are used in other environments. Understand the interdependence of processes and their impact on business continuity. Learn how good design can improve the performance of the service department. Understand how good processes can be improved by designing and implementing as a team and the importance of a successful awareness campaign.

View and download the case experience brochure here.

Please note you will need a minimum of 9 delegates for this experience