SM Service Integration and Management (SIAM) Foundation

Who is this course for

Practitioners of SIAM and those that manage multi-vendor supplier environments that require greater insight into how SIAM can support this and improve service delivery.

Purpose of the course

This is the initial course for anybody that wants to know what the SIAM framework contains, what its goals are, and what the core principles that it is based on can do for them. It is a general course aimed at giving awareness as most 'Foundation' courses are.

You will learn how to

• Identify appropriate provider models


• Recognise the processes needed and how they benefit the organisation


• Work with the practices involved in dealing with people and technology across services


• State the roles and responsibilities in a SIAM organisational structure


• Identify the challenges and risks in a SIAM implementation


• Work with the SIAM roadmap

Benefits for you as an individual

Achieve a recognised industry qualification that shows you understand the challenges and complexity of working with a range of suppliers in order to deliver high quality, end-to end services to your customers.

Benefits for your organisation

Employees attending SIAM Foundation will have a greater appreciation of the importance of supplier management and integration, of the governance and control of these relationships and their role within it, and insight into other best practices that can work with it.

Prerequisites

Additional Exam Information

Pre-Coursework