SM MarsLander – an Agile IT Service Management Business Simulation

Course Code: SIMITSM6557

Duration

1 Day(s)

Course Type

Private only

Max Delegates

Delivery Style

Simulation

Face to Face only

Home » MarsLander – an Agile IT Service Management Business Simulation

The next generation IT Service Management (ITSM) Business Game

Can you deliver IT services that meet your organization’s needs while successfully completing your Mars mission? To manage Service Delivery effectively, you'll need to be Agile, Lean, and work cohesively as a team. Synchronizing software and hardware development with service operations and responding rapidly to changes will be crucial. Additionally, in today's environment, reliance on an ecosystem of partners and suppliers requires them to be equally aligned and flexible.

You'll not only need to apply ITIL principles but also embrace Agile Service Management. But what does that truly entail? In this intensive one-day simulation, you'll learn, experience, and understand the value and importance of these practices within the context of your organization.

Any organization aiming to integrate Lean, Agile, or DevOps principles into their Service Management approach—and unlock more value from their IT investments—can benefit from spending a day delivering the MarsLander mission!

Book a Private Event

If you require the content of this event tailored or have around 7 or more people to train it maybe better for you to host a Private Event, please get in touch to discuss this.

Get in touch

Who is this course for

This simulation is designed for roles inside and outside of IT.

Purpose of the course

In today’s modern working environment, IT teams must deliver fast, reliable, safe, and error-free solutions to meet all customer demands. By drawing a parallel to a sophisticated digital service based on a space mission, we illustrate the importance of these qualities. After all, an error in space cannot be easily fixed by sending an on-site engineer!

You will learn how to

Increase the flow of work with an ITSM Setting

Integrate vendors into your own services

Continuously improve services

Become a flexible service organization

Respond rapidly to changing demands

Become more customer focused, and develop this ‘customer thinking’ into your own teams

Effectively manage workload (end-to-end)

Reduce unplanned work

Visualise work using techniques such as KanBan and the real benefits that can deliver increased customer and employee satisfaction

Prerequisites

A willingness to engage with a challenging all day experiential learning experience.

Benefits for you as an individual

This simulation allows you to explore and experience how to transform your current IT organization into a more Agile and Lean one, through small, incremental steps—all starting with you.

Benefits for your organisation

This simulation is a powerful tool for inspiring a new mindset within the IT organization. It fosters dialogue, helping employees understand how to transition from traditional Service Management to a more Agile approach. This shift is not presented as a large-scale implementation project but as a series of small, incremental steps driven by their own motivation.

Service Management in Practice

Managing Incidents in line with business need
Solving Problems to support the customer
Managing Change in Service Delivery
Adapting service management processes to work in high-velocity environments

Managing Value Creation

Prioritising work based on business benefit rather than purely technical considerations.
Using visual tools to enable better decision making
Performing customer and supplier engagement
Using measurement as a means of understanding value creation, not just technological performance.

Teamworking, Communication and Collaboration

Understanding roles and responsibilities
Using Lean and Agile principles to collaborate effectively
Use ITSM processes to facilitate outcomes
Use Kanban principles to enable flow of work
Use Agile methods to delivery value according to business priorities.

I found the course very interesting and discovered some things about myself I hadn't thought of before.

- Peter Norman, FirstPort

Informative and good enthusiastic tutor who kept aligning the day and mission with ITSM principles.

- Darren Hadley, National Grid Transco

Adam was so knowledgeable and spoke in ways that were understandable for non IT people (me) could understand he was a breath if fresh air during my period on furlough…

- Faye Mahoney, Tarmac

Adam's training was spot on - he kept checking in on us when we were flagging due to the intensity of the content, and made the content so accessible compared…

- Richard James Thomas, University Of Birmingham

Adam was a great tutor for the 3 days, he was enthusiastic, informative and I could tell he had a very in-depth knowledge about the subject.

- Will Steward

Get Started

Forget trawling through endless course catalogues – Find the training that’s right for you

Learn More