MarsLander – an Agile IT Service Management Business Simulation
Course Code: SIMITSM6557
Face to Face only
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The next generation IT Service Management (ITSM) Business Game
Can you deliver IT services that meet your organization’s needs while successfully completing your Mars mission? To manage Service Delivery effectively, you'll need to be Agile, Lean, and work cohesively as a team. Synchronizing software and hardware development with service operations and responding rapidly to changes will be crucial. Additionally, in today's environment, reliance on an ecosystem of partners and suppliers requires them to be equally aligned and flexible.
You'll not only need to apply ITIL principles but also embrace Agile Service Management. But what does that truly entail? In this intensive one-day simulation, you'll learn, experience, and understand the value and importance of these practices within the context of your organization.
Any organization aiming to integrate Lean, Agile, or DevOps principles into their Service Management approach—and unlock more value from their IT investments—can benefit from spending a day delivering the MarsLander mission!
Please note that you will need a minimum of 8 delegates for this experience.
Descriptions
Who is this course for
This simulation is designed for roles inside and outside of IT.
Purpose of the course
In today’s modern working environment, IT teams must deliver fast, reliable, safe, and error-free solutions to meet all customer demands. By drawing a parallel to a sophisticated digital service based on a space mission, we illustrate the importance of these qualities. After all, an error in space cannot be easily fixed by sending an on-site engineer!
You will learn how to
- Increase the flow of work with an ITSM Setting
- Integrate vendors into your own services
- Continuously improve services
- Become a flexible service organization
- Respond rapidly to changing demands
- Become more customer focused, and develop this ‘customer thinking’ into your own teams
- Effectively manage workload (end-to-end)
- Reduce unplanned work
- Visualise work using techniques such as KanBan and the real benefits that can deliver increased customer and employee satisfaction
Benefits for you as an individual
This simulation allows you to explore and experience how to transform your current IT organization into a more Agile and Lean one, through small, incremental steps—all starting with you.
Benefits for your organisation
This simulation is a powerful tool for inspiring a new mindset within the IT organization. It fosters dialogue, helping employees understand how to transition from traditional Service Management to a more Agile approach. This shift is not presented as a large-scale implementation project but as a series of small, incremental steps driven by their own motivation.
Prerequisites
A willingness to engage with a challenging all day experiential learning experience.
Service Management in Practice
- Managing Incidents in line with business need
- Solving Problems to support the customer
- Managing Change in Service Delivery
- Adapting service management processes to work in high-velocity environments
Managing Value Creation
- Prioritising work based on business benefit rather than purely technical considerations.
- Using visual tools to enable better decision making
- Performing customer and supplier engagement
- Using measurement as a means of understanding value creation, not just technological performance.
Teamworking, Communication and Collaboration
- Understanding roles and responsibilities
- Using Lean and Agile principles to collaborate effectively
- Use ITSM processes to facilitate outcomes
- Use Kanban principles to enable flow of work
- Use Agile methods to delivery value according to business priorities.
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