SM ITIL®4 Specialist – High Velocity IT (HVIT)

Who is this course for

Delegates involved in the design and development of digital services and who work in fast-paced environments who need to integrate value stream driven approaches with agile working practices.

Purpose of the course

To provide insight into how ITIL4 supports business value creation in a lean, agile organisation and can be integrated with ITIL4's value-stream driven approach to creating and delivering IT services. Application of the course material can aid any organisation in streamlining and improving their operational capability.

You will learn how to

• Apply ITIL4 Concepts in support of digitally transformed services.


• Understand the role of a variety of practices in delivering and maintaining services to the digital organisation.


• Recognise and apply principles from the Service Management Dimensions in the High Velocity IT context.


• Prepare for the ITIL4 Specialist - High Velocity IT exam.

Benefits for you as an individual

Be able to apply industry recognised and valued service management principles in the scope of High Velocity IT and contribute to the value creation within the organisation.
Achieve an industry recognised and respected qualification in IT Service Management.

Benefits for your organisation

Increase ROI from staff by receiving services that are being optimised and service delivery practices that are value focused and cost-effective, through the application of the concepts within the course.

Prerequisites

Delegates must have obtained a PASS in the ITIL4 Foundation certificate prior to attending this course.
Prior experience in an IT service delivery organisation may be advantageous but is not a requirement.

Additional Exam Information

• PeopleCert Exam: ITIL4 Specialist - High Velocity IT.


• 90 Minutes, 40 questions, Objective Test Questions [multiple choice, 1 correct answer].
  
  
• Pass mark: 28/40 or 70%.

If you are attending a Face to Face course your exam will be a paper-based exam during your course.

If you are attending a Virtual course you’ll be issued an exam voucher to take the exam at a time of your choosing. Please see PeopleCert’s website for the security requirements for the web based exam driver.

This course is eligible for the PeopleCert Take2 scheme, please discuss at point of booking if this is of interest to you.

Please note - it is compulsory to purchase the exam, although discretionary whether you take it.

Pre-Coursework

Pre-course reading based on the ITIL4 Specialist - High Velocity IT publication. Please check your joining instructions for information on accessing pre-course reading information on Quanta Learn.

Re-reading ITIL4 Foundation materials prior to the course is strongly recommended.

Please note, there may be a small amount of evening work to complete such as further reading or working though sample exam papers.