Shrewsbury and Telford Hospital NHS Trust
Training Designed Around the Reality of NHS Working Life
About Shrewsbury and Telford Hospital NHS Trust
The Shrewsbury and Telford Hospital NHS Trust provides healthcare services to over half a million people, employing around 8000 people to do so.
Challenges
Like much of the public sector recently, the Shrewsbury and Telford Hospital NHS Trust were facing challenges around employee retention in 2023, particularly in nursing. In order to combat this, the Trust decided to invest in a training programme to help employees feel more competent in their roles and to emphasise that they had opportunities for personal development.
The Shrewsbury and Telford Hospital NHS Trust raised a tender for the provision of training in Business Skills that would be useful at the hospital every day, like resilience, communication and collaboration. This tender was aimed at increasing both staff competence and the degree of positive responses to NHS Staff Survey questions around development.
Solution
To meet these needs, Quanta proposed a tailored training programme built around flexibility. By offering training on site, virtual learning options, and by having flexible cancellation policies, Quanta ensured that any training would fit around the constantly changing schedule of the Trust staff. Secondly, Quanta implemented araft of interchangeable training days, instead of pre-allocated courses. This meant that employees were able to select a day that most suited them and the topic most suitable to their role. This worked very well for the Trust; Sarah Thomas, Senior Education Business Partner said:
“Quanta have such an appreciation of the environment, and have been fantastic in creating a tailored programme for us.”
Outcome
As a result of this program, the Shrewsbury and Telford Hospital NHS Trust has seen a significant increase in the number of staff satisfied with the Trust’s development program. The 2023 Staff Survey showed a 22% increase in staff answering that they felt more supported and had more opportunities to develop. In addition. the survey showed a 16% increase in staff measurement of access to learning and development opportunities.
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Trusted By
Training was excellent, our trainer, Tim Finch, was really knowledgeable and helpful. He tailored the course to suit our needs and could tell that he had a passion for the…- Gareth Davies
The interactive activities were excellent, and really got people thinking about the Agile process.- Richard Mitchell-Williams, NPower Ltd Rainton
Excellent and informative instruction. Pleased to see some intelligent use of the short time frame to use Agile to resolve our questions.- Mark Wilson Ramsay, Jaguar Land Rover (Whitley)
The tutors were superb, and I learnt far more than expected, the way the training was tailored was excellent. It far exceeded my expectations.- Mark Ellison, Jaguar Land Rover (Whitley)
Tim is a fantastic tutor and really brings the content to life. He made us all very relaxed about the next stage of the course.- Isobel Walker, University Of Birmingham
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