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How to fight failure – Exam success made easier

Who doesn’t find exams to be stressful? It shouldn’t be something that gets in the way of your success. We’ve done research into how our brains reacts to the fear of failure, and how to combat stress. The right tools can put you in position to smash any task! Success is right around the corner.

PowerBI - Data Analytics and Report Building

Building Datasets and creating easily consumable reports from them

Microsoft Power BI is a powerful business analytics service that can be used to transform data from multiple sources into interactive, visual reports that can be viewed on any device. With Data Analysis and Business Intelligence being vital to business success, this course will give you the knowledge and tools to create accurate data models upon which you can make critical decisions for your organisation.

5 Days

Fundamentals of Business Analysis - including BCS Requirements Engineering

Basic Business Analysis and Requirements Engineering

This 5-day course focuses on learning practical business analysis skills that can be used in the workplace. Course delegates should be able to return to their working environments and work as an effective Business Analyst, immediately adding value and building relationships with project stakeholders.

The course focuses on learning how to do business analysis in the real world, in both agile and formal/waterfall environments. It also covers the whole of the syllabus for the BCS certificate in Requirements Engineering, meaning delegates have the option of taking this exam at the end of the course.

The course is very practical, with around 50% of training time devoted to individual and team exercises. During the course, delegates will attend daily stand-ups, produce a product vision and user stories, perform poker planning and interview product owners and other stakeholders. A simple case study is used throughout the course, enabling attendees to experience the life-cycle of a project and the deliverables produced.

Delegates work in teams simulating a real project and are encouraged to make short informal presentations at the end of some exercises to build their confidence and develop the skills of peer review.

4 Days

ITIL4® Specialist - Drive Stakeholder Value

Engaging your customers, understanding what they would find valuable and working with them to develop, deploy, onboard and deliver services to maximise their ability to realise their outcomes.

Driving Stakeholder Value means what it says - the service provider taking responsibility for every aspect of service provision.
This starts with understanding and marketing, continues through development, onboarding and delivery.
In fact, until we have offboarded the customer every aspect of the customer journey has to be understood, planned and delivered if organisations will truly co-create value from IT Services.

3 Days

ITIL4® Specialist - High Velocity IT

Learn how service management best practice can work with emerging practices like Lean, DevOps and Agile to enable digital transformation in your organisation

High Velocity IT puts service management into the heart of digital transformation.
This course is for organisations that are practising service management, or want to, but need to integrate it with DevOps, Leans, Agile and other new, or new to ITIL, approaches.

3 Days

Leadership – all it takes is the LIA

Being the top dog in any group is a big responsibility. Therefore, we understand the value in being straightforward when talking leadership. There are two tangible pain points for leaders: the first is the impact of failure and the second is having to gain relevant experience over many years. Whether you’re the lead on a building project, the manager of a retail chain location or the MD of an entire organisation – you’re in a position where your team’s performance is predicated by your ability to lead them appropriately. However, every leader is struck by failure sooner or later. They will encounter a potentially unconquerable trial due to a lack of pertinent experience.

An Expert Talks ITIL®4 - Q&A

Our lead ITIL® trainer, Adam White-Bower, kindly sat down with us to answer any questions that ITIL4 novices may have. He also explains that it doesn’t matter if you’re already on board with the ITIL way of thinking - the latest iteration will make the difference in your services.

Back to Basics: the 7 ITIL®4 Guiding Principles

For the uninitiated, ITIL® can be a hard beast to tame. Emphasis on “can”. Well-versed ITIL masters know to consistently consult the 7 guiding principles of ITIL in any applicable circumstance. The recommendations from these principles support ITIL’s “adopt and adapt” approach. Guiding principles are best practice that can be applied by organisations in almost any service management initiative. We’ve compiled basic definitions and applications for each of the 7 guiding principles to encourage continual improvement within your organisation.

Resilience self-assessment form

This questionnaire has been designed to help you determine how resilient you are and in which areas are you particularly resilient, or in which areas could you improve your resilience.