SMITIL®4 Specialist – Drive Stakeholder Value (DSV)

Engaging your customers, understanding what they would find valuable and working with them to develop, deploy, onboard and deliver services to maximise their ability to realise their outcomes.

Driving Stakeholder Value means what it says - the service provider taking responsibility for every aspect of service provision. This starts with understanding and marketing, continues through development, onboarding and delivery. In fact, until we have offboarded the customer every aspect of the customer journey has to be understood, planned and delivered if organisations will truly co-create value from IT Services.