SMITIL®4 Foundation

Start your journey with the latest version of the world's most used Service Management framework.

This course provides a broad-based view of the ITIL®4 framework's approach to Service Management. It covers a broad range of material at a high-level, as would reasonably be expected from a 'Foundation' course, with specific depth in key areas of service management and its practice. Organisations that are actively engaging with new areas of practice such as Lean and DevOps will gain from understanding how ITIL®4 can help them embrace these areas with IT Service Management.