SMITIL® Transformation (Version 5)

Leading Digital Change with Confidence

This course provides a comprehensive and practical understanding of the ITIL® Transformation (Version 5) framework. It equips leaders and practitioners with the knowledge and skills to design, govern, and execute large‑scale transformation initiatives in complex digital environments. Learners explore the ITIL Transformation Model, including its four layers, twelve stages, and twenty‑four steps, and learn how to apply initiation, governance, and execution patterns in real organizational contexts. The course also demonstrates how ITIL integrates with AI, DevOps, and PRINCE2 to enable value‑driven, sustainable change.