SMITIL® Service (Version 5)

Managing Digital Products & Services Across the ITIL® Service Lifecycle

ITIL® Service (Version 5) provides comprehensive guidance on how organisations design, build, deliver, support, and continually improve services to co‑create value with stakeholders. This course introduces the ITIL® Product & Service Lifecycle Model and the relationships between digital products, services, operating models, value streams, and management practices. Learners will use practical examples and scenario-based learning (including the ITIL Car Rental case study) to apply concepts such as service quality, customer outcomes, lifecycle activities, governance, value systems, and continual improvement.