PDL Practical Performance Management

Who is this course for

This course is ideal for Managers or Team Leaders who need the tools and confidence to manage under performers in their team.

Purpose of the course

This course aims, with the help of interactive drama based activities, to give your managers the techniques and confidence to tackle issues of performance with members of their team in a constructive and empowering manner.

You will learn how to

• Identify where performance in team members needs developing


• Choose and use a variety of tools and techniques to improve performance


• Give feedback to team members in a constructive and motivating manner


• Reflect upon and use 'core' interpersonal skills more effectively


• Identify opportunities to coach your staff and use effective coaching methods (such as active listening, questioning techniques, body language, and voice tone)


• Use a 'Learning Conversation' to improve performance


• Make every contact with their staff a 'quality' one which enhances relationships and improves the working climate

Benefits for you as an individual

As an individual the course will boost your self-confidence in dealing in the difficult area of performance management and increase your personal effectiveness through learning a variety of influencing techniqies and coaching methods such as active listening, questioning techniques, body language and voice tone. These skills permeate all areas of your working life that involves human interaction. 

Benefits for your organisation

Performance Management is essential to all organisations. Allowing poor performance to occur reduces productivity from the under-performer but also reduces general staff moral, generates resentment and can lead to a culture of complacency. This course seeks to help your managers constructively manage the performance of their team members, leading to a culture of high performance and an empowered workforce.