IT Managing, Maintaining and Troubleshooting Windows 11

Who is this course for

• Desktop support technicians (Tier 2) and IT admins responsible for Windows 11 clients


• Individuals familiar with networking fundamentals (TCP/IP, DNS), Active Directory, and basic Windows client OS administration

Purpose of the course

The purpose of this course is to equip IT professionals with the essential knowledge and practical skills required to manage, maintain, and troubleshoot Windows 11 in real-world environments. With Windows 11 introducing a range of new features, a redesigned interface, and enhanced security frameworks, this training ensures that support teams are prepared to handle the evolving challenges of modern desktop management. The course focuses on hands-on problem-solving and structured troubleshooting, enabling participants to support end users effectively and keep systems running securely and efficiently.

You will learn how to

• Apply a structured troubleshooting methodology tailored for Windows 11


• Troubleshoot startup issues and use Recovery Environment tools


• Diagnose hardware and device driver problems


• Administer Windows via PowerShell, Remote Desktop, and Windows Admin Center


• Resolve network connectivity and VPN issues


• Configure Group Policy and troubleshoot policy application


• Secure Windows 11 using BitLocker, Credential/Exploit/Application Guard, Windows Hello, and Secure Boot


• Manage user state (UE-V, folder redirection) and resource access (files, printers)


• Deploy and troubleshoot desktop and UWP apps, AppLocker, and Kiosk mode


• Monitor system performance, manage updates, and maintain optimal operation

Benefits for you as an individual

Participants will gain a deep understanding of Windows 11's capabilities, including how to navigate its user experience, leverage built-in tools for diagnostics, and implement security features confidently. By completing this course, individuals will strengthen their technical troubleshooting approach and become more efficient at resolving issues related to hardware, networking, applications, and group policy. These new competencies will empower learners to provide faster resolutions, reduce support bottlenecks, and advance in their roles as reliable IT professionals.

Benefits for your organisation

For organisations, this training translates into stronger frontline IT support, reduced downtime, and improved system reliability. Teams trained in Windows 11 support will be better equipped to manage desktop environments proactively, identify root causes more quickly, and implement effective long-term solutions. As businesses transition to Windows 11, having skilled professionals on staff will ensure a smooth migration, enhance endpoint security, and maintain high productivity across departments.

Prerequisites

• Experience with Windows 10 or 11


• Introductory knowledge of Windows Server (AD DS)


• Basic networking concepts