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Leading Digital Change with Confidence
Descriptions
Who is this course for
- Operations Directors and senior operational leaders responsible for large‑scale change
- IT, Digital, and Technology leaders driving transformation initiatives
- Service, Product, and Portfolio Managers accountable for value delivery
- Change Managers, Programme Managers, and Transformation Leads
- Governance, Risk, and Assurance professionals involved in oversight of change
- ITIL practitioners seeking to progress to advanced ITIL certifications
- Consultants and advisors supporting organisational transformation
Purpose of the course
The purpose of this course is to enable professionals to confidently initiate, govern, and execute organizational transformation using the ITIL® Transformation Model. It focuses on building context awareness, selecting appropriate transformation patterns, and embedding learning so that change delivers measurable value rather than disruption.
You will learn how to
- Explain core ITIL concepts and how they support transformation
- Apply the ITIL Transformation Model, including its four layers, twelve stages, and twenty‑four steps
- Differentiate between continual improvement and transformation initiatives
- Select and apply appropriate initiation, governance, and execution patterns
- Adapt transformation approaches to ordered, complex, and chaotic contexts
- Design governance structures that balance control, autonomy, and assurance
- Integrate ITIL with AI, DevOps, and PRINCE2 to support value creation
- Measure outcomes, capture learning, and embed lessons into the organisation
Benefits for you as an individual
By completing this course, you will gain the confidence and capability to lead and contribute to complex transformation initiatives. You will develop a structured yet flexible way of thinking about change, improve your decision‑making in uncertain environments, and strengthen your professional credibility through alignment with the ITIL® Transformation certification. This positions you as a trusted transformation leader rather than a process specialist.
Benefits for your organisation
our organisation benefits from transformation initiatives that are better governed, more adaptive, and more likely to deliver real value. Applying the ITIL Transformation Model reduces the risk of stalled change, misaligned governance, and value leakage. It enables consistent decision‑making, faster learning, and improved alignment between strategy, operations, and digital delivery.
Prerequisites
A ITIL® Foundation certification is required before coming on the course. The course is suitable for both technical and non‑technical roles involved in organisational change.Module 1: ITIL Foundation Recap and Transformation Overview
- Recap of key ITIL principles, concepts, and the ITIL value system
- Digital products, services, and value co‑creation
- Understanding the difference between continual improvement and transformation
Module 2: The ITIL Transformation Model
- The four layers of the ITIL Transformation Model: governance, positioning, execution, and learning
- The twelve stages and twenty‑four steps of transformation
- Applying the model across ordered, complex, and chaotic contexts
Module 3: Initiation Patterns
- The five initiation patterns and their typical triggers
- Defining scope, sponsorship, constraints, and urgency
- Selecting appropriate methods and techniques for each initiation pattern
Module 4: Governance Patterns
- Business‑as‑Usual (BAU) governance versus transformation governance
- Authority and assurance combinations
- Designing governance structures that evolve as transformation progresses
Module 5: Execution Patterns
- Execution patterns: implement, discover, and contain
- Matching execution approaches to uncertainty, risk, and predictability
- Managing dependencies and coordination across initiatives
Module 6: End‑to‑End Transformation Scenarios
- Applying initiation, governance, and execution patterns together
- Mapping real‑world scenarios to the ITIL Transformation Model
- Synthesising learning across multiple transformation efforts
Module 7: Measurement, Learning, and Synthesis
- Identifying signals, measures, and outcomes of transformation
- Evaluating progress and value realisation
- Embedding learning into the organisation’s value system
Module 8: ITIL and Artificial Intelligence
- Assessing AI readiness in a transformation context
- The ITIL AI Capability Model
- Governance for ethical and responsible AI adoption
Module 9: ITIL and Other Frameworks
- How ITIL and DevOps complement each other
- The role of project management and PRINCE2 in ITIL‑based transformation
- Integrating multiple frameworks for end‑to‑end value delivery
Additional Exam Information
Type: Multiple-choice questions
Open Book: Yes
Duration: 90 minutes
Please note that regardless of the delivery method, the exam is taken after the training course using a PeopleCert exam voucher.
Pre-Coursework
It is expected that there is around 5 hours pre-course reading before attending this course.Book Your Course
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