ITIL® Strategy (Version 5)
Course Code: ClaITSM7395
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Strategic Value Creation and Digital Direction with ITIL® Strategy (Version 5)
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Descriptions
Who is this course for
- IT and digital leaders responsible for setting strategic direction and enabling transformation
- Service management and ITSM professionals seeking to extend their capability into strategic management
- Portfolio, programme, product, and change managers involved in strategic initiatives and investment decisions
- Consultants and advisors supporting organisations with digital strategy, operating model design, or transformation
- Senior professionals and aspiring leaders pursuing the ITIL® Strategic Leader (Version 5) pathway
Purpose of the course
The purpose of this course is to enable learners to understand and apply ITIL® Strategy (Version 5) principles and practices to design, implement, and adapt effective strategies for digital products and services. The course also prepares candidates for the official ITIL® Strategy (Version 5) certification exam and supports progression toward ITIL® Strategic Leader designation.
You will learn how to
- Recall core ITIL® concepts including the ITIL Guiding Principles, the ITIL Value System, the ITIL Product and Service Lifecycle, and the ITIL Four Dimensions of Product and Service Management
- Explain key strategy concepts such as purpose, vision, values, digital strategy, and digital transformation
- Understand and respond to strategy challenges in volatile, uncertain, complex, and ambiguous (VUCA) environments
- Apply the ITIL® Strategy Management Model, including both the strategy development and strategy implementation lifecycles
- Analyse internal and external signals using techniques such as PESTLE analysis and organisational capability assessment
- Align strategy with organisational purpose, business models, operating models, and stakeholder expectations
- Translate strategic intent and decisions into actionable initiatives and implementation plans
- Evaluate, adapt, and refine strategy through continual learning, feedback, and reflection
Benefits for you as an individual
This course strengthens your ability to think and act strategically in complex digital environments. You will gain confidence in analysing strategic context, making informed decisions, and translating intent into execution. Successfully completing the course enhances your professional credibility, supports career progression into senior leadership roles, and prepares you for the ITIL® Strategy (Version 5) certification exam.
Benefits for your organisation
Organisations benefit from improved strategic alignment, clearer decision-making, and more effective execution of change initiatives. Applying ITIL® Strategy enables evidence-based planning, stronger governance, better risk management, and sustained value creation. The framework supports adaptability, resilience, and continuous improvement across digital products and services.
Prerequisites
You must old the ITIL® Foundation (Version 5) certification and have a basic understanding of IT service management and organisational structures. Experience in IT, digital, or service management roles is recommended.Module 1: ITIL Foundation Recap
- Overview of ITIL® Version 5 and its evolution
- The ITIL® Guiding Principles and their relevance to strategy
- The ITIL® Value System and value co-creation
- The ITIL® Product and Service Lifecycle
- The ITIL® Four Dimensions of Product and Service Management
Module 2: Key Concepts of ITIL Strategy
- Understanding strategy, digital strategy, and strategic intent
- Purpose, vision, values, and organisational direction
- Digital transformation and strategic change
- Operating in volatile, uncertain, complex, and ambiguous (VUCA) environments
- Business models and operating models
Module 3: Strategy Across the ITIL Four Dimensions
- Organisations and people: culture, leadership, and capability
- Information and technology: data, systems, and digital enablement
- Partners and suppliers: sourcing strategies and ecosystems
- Value streams and processes: end-to-end value delivery
Module 4: The ITIL Strategy Management Model
- Purpose and structure of the ITIL® Strategy Management Model
- Overview of the strategy development lifecycle
- Overview of the strategy implementation lifecycle
- Relationship between strategy, continual improvement, and transformation
Module 5: Strategy Development Lifecycle
- Observing internal and external signals
- Using PESTLE analysis and organisational context
- Orienting strategy through analysis and alignment
- Making strategic decisions and trade-offs
- Planning strategic direction and objectives
Module 6: Strategy Implementation Lifecycle
- Planning and prioritising implementation initiatives
- Executing strategy while balancing day-to-day operations
- Synthesising outcomes and embedding change
- Reflecting on results and capturing learning
- Feeding insights back into ongoing strategy development
Additional Exam Information
- Exam format: Multiple-choice
- Closed Book
- Number of questions: 40
- Duration: 90 minutes. /li>
- Pass mark: 65% (26 out of 40)
Pre-Coursework
There is an element of pre-course work associated to this course which includes, reading selected sections of the ITIL® Strategy (Version 5) Official Publication. It is also suggested that you familiarise yourself with your organisation’s current strategy, objectives, and operating model and reflect on current strategic challenges within your organisation to support discussion and scenario-based learning.Get Started
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