PDL Effective Decision Making

Course Code: CLAPEOP5981


0.5 Day(s)

Course Type

Private only

Max Delegates


Delivery Style


Face to Face only


Representing the senior management team of a travel company with holidaymakers currently in Borneo, teams are faced with a series of problems from Dirk Hansen, courier on the trip. To deal with the problems and keep customer morale high the teams may need to spend money from the profits. Failure to do so may result in customer morale plummeting. But keeping them satisfied can eat into the overall profit. What a dilemma! Team consensus is not always easy to achieve – especially when poor decisions come back to haunt the group!

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If you require the content of this event tailored or have around 7 or more people to train it maybe better for you to host a Private Event, please get in touch to discuss this.

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You will learn how to

  • Shows the value of individual contributions in the decision-making process

  • Highlights the importance of carefully evaluating all options

  • Allows individuals to express their views and then reach consensus

  • Identifies the dilemma of giving maximum customer satisfaction and making a profit

  • Pinpoints individual beliefs and values

The game takes about an hour and a half to complete, after which we would recommend a short break before commencing the debrief, so approx. 2 ½ - 3 hours is recommended for each game.

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