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The industry standard for computer support technicians
The CompTIA A+ certification is the industry standard for computer support technicians. The international, vendor-neutral certification which proves competence in areas such as installation, preventative maintenance, networking, security and troubleshooting. This course will prepare delegates for the CompTIA A+ exam, which they can take at their leisure.
This course is run as a fast track over 5 days, concentrating on the conceptual and practical aspects of both CompTIA A+ 220-1201 and 220-1202. Please note: Additional home study will be required for those wishing to sit the CompTIA A+ exams and exams are entirely optional.
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Descriptions
Who is this course for
Computer Service Technicians, Field Support Technicians, Help Desk Technicians, Network Support Technicians, PC Technicians, Service Centre Technicians, Hardware Installation Coordinators or anyone wishing to gain a fundamental knowledge of all aspects of operating systems that will allow them to carry out everyday support tasks.
Purpose of the course
This course provides a sound basis for any individual needing support skills in an IT department. Skills including PC hardware and peripheral maintenance, operating system support and networking concepts. The course includes plenty of practical hands-on exercises to re-enforce learning and covers material necessary to take the CompTIA A+ exam.
You will learn how to
- dentify all the Hardware components within a PC
- Build a PC
- Install and configure an Operating System
- Support and troubleshoot common PC problems
Benefits for you as an individual
By attending this course, you will gain confidence to fully support the PC environment. It will give you hands on experience of rebuilding PCs, installing operating systems and common software and applications. The course will also act in part preparation for the industry recognised exam.
You will have 12 Months Access to CompTIA's CertMaster Learn, Labs & Practice, CompTIA's online knowledge assessment and certification exam practice and preparation system.
Benefits for your organisation
CompTIA A+ Complete allows your staff to become more optimised, troubleshooting problems faster and more efficiently, so less time will be wasted on incorrect diagnosis. They will gain practical experience of common PC issues, whether it be software or hardware related.
Prerequisites
This is an entry level IT course. Delegates should have some experience of using a PC. Disk navigation using Explorer and general desktop use would also be beneficial.Personal Computer (PC) Components
- PC Components
- System Unit Components
- Storage Devices
- PC Connection Methods
Operating System Fundamentals
- PC Operating Systems
- Windows User Interface Components
- Windows File System Management
- Windows System Management Tools
PC Technician Professional Best Practice
- Tools of the Trade
- Electrical Safety
- Environmental Safety and Materials Handling
- Preventative Maintenance
- Diagnostics and Troubleshooting
- Professionalism and Communication
Installing and Configuring Peripherals
- Display Devices
- Input Devices
- Adaptor Cards
- Multimedia Devices
Installing and Configuring System Components
- Storage Devices
- Power Supplies
- Memory
- CPUs
- System Boards
Maintaining and Troubleshooting Peripherals
- Display Devices
- Input Devices
- Adaptor Cards
- Multimedia Devices
Troubleshooting System Components
- Storage Devices
- Power Supplies
- Memory
- CPUs
- System Boards
Installing and Configuring Operating Systems
- Installing Microsoft Windows
- Upgrading Windows
- Add Devices To Windows
- Optimising Windows
Maintaining and Troubleshooting Microsoft Windows
- Operating System Utilities
- Maintain Microsoft Windows
- Troubleshooting Windows
- Recovering Windows
Network Technologies
- Network Concepts
- Network Communications
- Network Connectivity
- Internet Technologies
Installing and Managing Network Connections
- Create Network Connections
- Install and Configure Web Browsers
- Maintain and Troubleshoot Network Connections
Supporting Laptops and Portable Computing Devices
- Laptop and Portable Computing Device Components
- Install and Configure Laptops and Portable Devices
- Maintain and Troubleshoot Laptops and Portable Devices
Supporting Printers and Scanners
- Printer and Scanner Technologies
- Printer and Scanner Components
- Printer and Scanner Processes
- Installation and Configuration
- Maintenance and Troubleshooting
Personal Computer Security Concepts
- Security Fundamentals
- Security Protection Measures
- Data and Physical Security
- Wireless Security
- Social Engineering
Supporting Personal Computer Security
- Install and Configure Security Measures
- Maintain and Troubleshoot Security Measures
Additional Exam Information
The CompTIA A+ (220-1201 & 220-1202) exams are compulsoryYou will receive an exam voucher after your course which is valid for 12 months.
We highly recommend that you continue with post course self-study and utilise CertMaster Practice before you sit the examination.
Pre-Coursework
There is no pre-course work required, but further reading during and/or after the course will be beneficial prior to sitting the CompTIA A+ exams.Book Your Course
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