PDL Coaching Skills for Managers

Course Code: CSML1PD


1 Day(s)

Course Type

Public or Private

Max Delegates


Delivery Style


Getting the best out of others

Coaching has become a major force in people development. Globally, thousands of organisations utilise coaching as a tool to help staff develop, overcome obstacles and become more productive.  The course is highly practical and participatory.

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Who is this course for

Anyone who wishes to become a coach or is involved in developing and growing others. Manager, leaders and professional development staff will find the workshop provides essential coaching skills and techniques.

Purpose of the course

To understand what coaching is, and to learn practical coaching skills that can be immediately used to help others maximise their potential.

You will learn how to

  • Establish a coaching relationship

  • Ask powerful questions

  • Really listen to what is being communicated

  • Generate new options

  • Set realistic goals

  • Utilise a coaching model, tools and techniques


There are no prerequisites.

Benefits for you as an individual

Coaching is a skill for life and will be applicable in both work and personal contexts. You will be able to help others clarify realistic goals, and help them to work out for themselves the best way to fulfil these. fundamental coaching skills can be learnt and put into practice very quickly.

Benefits for your organisation

Business objectives are only achieved through the collective performance of individual members of staff. Coaching helps maximise individual and team performance, enhances leadership capability, increases productivity and improves business relationships. This workshop is full of coaching techniques, tools and tips that are essential for coaching performance.

An introduction to Coaching

  • What is coaching?
  • How does coaching differ from other ways of developing/supporting others?

The GROW model

  • Setting Goals
  • Establishing the Reality
  • Exploring Options
  • Finding a Way Forward


  • Coach as ‘mirror’
  • Helping the client better understand themselves


  • Powerful questions
  • Understanding question types and knowing when to use them


  • Getting out of your own way!
  • Listening at different levels
  • Finding amazing things in what your client has said.

Conduct and Ethics

  • Coaching approaches
  • Ethical practice
  • Confidentiality

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