SMITIL®4 Strategist – Direct, Plan and Improve (DPI)

Learn to create and manage a 'learning organisation' through the application of continual improvement, ensuring business delivery through agile service delivery.

Direct, Plan and Improve is the one and only ITIL4 Strategist course. It focuses on the higher level management capabilities that an agile service delivery organisation requires in order to align and remain aligned with business need and an ever-increasing pace of change to deliver services to. 

Ensuring that a strategic, business-focused approach to service management is taken is key to the business co-creating value and maintain competitive advantage. With IT services embedded so deeply in digitally transformed organisations, this has never been more important.