Managing, Maintaining and Troubleshooting Windows 10

Description

Who is this course for

The course is aimed at IT professionals who have little or no experience of Windows and IT Support Staff who need to configure maintain and troubleshoot Windows 10 in an organisational network.

Please note: This course is not suitable for anyone who has previously attended our Installing & Configuring Windows 10 course

Purpose of the course

This course will give you the skills you need to install and manage a Microsoft Windows 10 environment. As well as teaching you how to troubleshoot, give support to end users and configure and maintain Windows 10 as part of a corporate network.

You will learn how to

Connect Windows clients with a corporate network
Secure account "sign on using Microsoft and Windows Accounts
Secure local data storage
Use administration tools such as Windows PowerShell and scripts
Troubleshoot errors and performance
Use and trouble shoot Group Policy
Manage Apps and Applications
Use client Hyper-V to manage virtual machines

Prerequisites

Delegates should have good familiarity with previous versions of Windows in an organisations network environment. For delegates new to IT support, we recommend a CompTIA A+ course.

Benefits for you as an individual

You will gain up to date knowledge and understanding of the latest Windows operating system. Receiving hands-on skills and experience installing, and configuring Windows 10, that will update your existing Windows skills.

Benefits for your organisation

Windows 10 is the operating system of choice, and your existing staff will benefit from this condensed training on a system that will run and run. This comprehensive course will bring your support staff right up to date and broaden their knowledge in areas that also apply to other systems such as Windows Server 2008.

Introducing and Configuring Windows 10 and Universal Apps

Installing a Windows Operating Systems in Hyper-V for the lab environment
Overview of Network builds* WDS, MDT, SCCM
Managing and Troubleshooting Windows Activation
Managing Windows Updates
Navigating Windows 10, Universal Apps, the Start menu
The generalities of configuring – Control Panel, Settings (cog icon), Local Policy, Active Directory Policies, Universal App settings, Regedit

Understanding Configuring and Troubleshooting Network Connectivity

Networking Overview – 7 Layer ISO Model
IP configurations IPv4 and Ipv6
Windows Firewall
Troubleshooting Name Resolution
Direct Access
Wi-Fi, Bluetooth*
Troubleshooting network connectivity

General Troubleshooting Methods and Tools

Event Viewer, Reliability Monitor, Task Manager, Resource Monitor, Steps Recorder
MMC consoles, RSAT tools,
Using PowerShell, PowerShell Scripts, PowerShell Remoting,
Trouble shooting Clients Remotely
Remote Desktop, Securing RDP against advanced persistent threats

Troubleshooting Devices, Printers and Services

Printers and Devices
Print Management Console – Drivers and Printer Access
Device Manager
DevicesPnPUtil.exe
Services, Physical failures*

[split]

Signing In and Logging On

Authentication and Authorisation
Types of Accounts – User/ Group accounts
Local, Active Directory, Cloud – Microsoft, Azure
Domain and Workplace* join
Troubleshooting Sign-In Issues and Active Directory Accounts
User Profiles, Troubleshooting User Settings

Data Access

Introducing One Drive in Office 365*
Local Storage and Volumes
File Shares and Permissions
Troubleshooting Access to remote data
Data Encryption – Bit Locker and Recovery, EFS
Previous Versions and Data Recovery

Policies

Local vs Group Policies, How Policies Apply
Creating and editing polices
Policies for Printers, User lockdown, System Security, User Profiles and Drive Maps, Shortcuts to Apps
Troubleshooting Policies

Windows Start-up

The Start-up Process from POST to Desktop
Trouble shooting Start up
WinPE and WinRE

IT Managing, Maintaining and Troubleshooting Windows 10

Duration

Course Type

Max Delegates

Delivery Style

Learn how to get the most out of your Windows 10 environment

Book a Private Event