SM ITIL®4 Practitioner: Plan, Implement & Control

Who is this course for

Delegates that are involved in the management of changes, release and/or deployment activities within the organisation. Any individual that works within IT Asset Management or has any interaction with the technological aspects of an IT Service and their Configuration.

Purpose of the course

To provide delegates of a solid understanding of the principles, methods and approach to IT the PIC practices.

You will learn how to

• Understand the Key Concepts of Plan, Implement and Control (PIC) practices.


• Understand how PIC practices contribute value streams and the processes that they use to do so.


• Understand PIC practices use of Information and Technology to achieve the practice goals.


• Understand how partners and suppliers contribute to the PIC practices.


• Understand the roles and responsibilities that PIC practices often define and make use of.


• Understand the Practice Success Factors associated with successful PIC and the metrics that demonstrate achievement of these goals.


• Understand the practice maturity model and how it can be used to improve the service providers PIC practices.

Benefits for you as an individual

The delegate will gain greater insight into the PIC practices and be able to perform the activities and tasks related to this key business practice.

Benefits for your organisation

The organisation will be able to gain better control over many of the practices required to delivery day-to-day IT services and put into practice the methods and techniques covered by the course.