PDL Influencing Skills

Course Code: WORPEOP6325


1 Day(s)

Course Type

Private only

Max Delegates


Delivery Style


Whether managing your team, managing upwards or dealing with external parties, the ability to influence others is key to your success. This one-day workshop explores how participants can increase their personal influence and develop more influential communication styles that will see their careers flourish, whilst improving their relationships both inside and outside of work.

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If you require the content of this event tailored or have around 7 or more people to train it maybe better for you to host a Private Event, please get in touch to discuss this.

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Who is this course for

Anyone who wants to improve their ability to build mutually beneficial working relationships with their colleagues and gain greater confidence in their ability to communicate their own priorities.

You will learn how to

  • Identify the key skills and characteristics that enable individuals to build their influence

  • Understand the importance of emotional risk and psychological safety when building better relationships

  • The importance of listening effectively and reading body language

Benefits for you as an individual

Developing your influencing skills will help you communicate more effectively with others and understand their perspective while building trust with them.

Benefits for your organisation

The ability of your staff to ethically influence discussion and debate that is aligned with strategic objectives can help your organisation achieve its goals more quickly and effectively.

Influence and persuasion – the difference between the two

  • Influence vs persuasion.
  • Six key behaviours of influential people

Your individual communication style

  • Assertiveness
  • Clarity
  • Planning ahead
  • Listening skills

Understanding other people’s perspectives

  • Emotional and cognitive empathy
  • Their objectives vs your objectives
  • Power dynamics
  • Setting expectations for the relationship


  • The trust equation
  • How to develop Trust
  • How your behaviour impacts other people

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