Emotional Intelligence (EI) – An Introduction
Course Code: EIO1MDP
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An essential 21st century discipline
Descriptions
Who is this course for
Anyone who wishes to further their career, become more self-aware, reach their potential or build stronger relationships with others.
Purpose of the course
To provide you with the skills you need to flourish in life and work.
You will learn how to
- Develop your self-awareness
- Recognise your strengths as well as areas to develop
- Become more aware of the impact you have on others, and build stronger relationships.
Benefits for you as an individual
Studies demonstrate that emotionally intelligent people tend to be more successful, healthier and wealthier.
Benefits for your organisation
Leadership, team work and productivity all depend upon our EI skills.
Prerequisites
A willingness to learn and be open.What is emotional intelligence?
- The benefits of developing emotional intelligence
- Self-awareness
Emotional literacy
- Being real and true to yourself
- Understanding your strengths and areas to develop
- Understanding your impact on others
- Understanding the impact of others on you
Self-management
- Managing your own emotions
- Dealing positively with challenging situations
- Agency and control
- Understanding how you respond
- Being authentic
Social-awareness
- Listening to the unsaid
- Empathising with others
- What motivates others?
Relationship management
- Building trust
- Leadership and EI
- Communicating with impact and influencing others
- Managing conflict
Feedback, actions and next steps
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