PDL Emotional Intelligence (EI) – An Introduction

Course Code: EIO1MDP


1 Day(s)

Course Type

Private only

Max Delegates


Delivery Style


An essential 21st century discipline

A one day course that introduces you to the theory and concepts behind Emotional Intelligence, drawing on the latest thinking in the field and the work of experts; such as Daniel Goleman. Using a personality profile, this course also provides individual insights and builds self-awareness. This course also provides models and techniques for managing yourself, developing empathy and building effective relationships.

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Who is this course for

Anyone who wishes to further their career, become more self-aware, reach their potential or build stronger relationships with others.

Purpose of the course

To provide you with the skills you need to flourish in life and work.

You will learn how to

  • Develop your self-awareness

  • Recognise your strengths as well as areas to develop

  • Become more aware of the impact you have on others, and build stronger relationships.


A willingness to learn and be open.

Benefits for you as an individual

Studies demonstrate that emotionally intelligent people tend to be more successful, healthier and wealthier.

Benefits for your organisation

Leadership, team work and productivity all depend upon our EI skills.

What is emotional intelligence?

  • The benefits of developing emotional intelligence
  • Self-awareness

Emotional literacy

  • Being real and true to yourself
  • Understanding  your strengths and areas to develop
  • Understanding your impact on others
  • Understanding the impact of others on you


  • Managing your own emotions
  • Dealing positively with challenging situations
  • Agency and control
  • Understanding how you respond
  • Being authentic


  • Listening to the unsaid
  • Empathising with others
  • What motivates others?

Relationship management

  • Building trust
  • Leadership and EI
  • Communicating with impact and influencing others 
  • Managing conflict

Feedback, actions and next steps

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