The follow-on qualification from our Change Management Foundation course
The follow-on qualification from our Change Management Foundation course
This is the follow-on part of the APMG accredited Change Management qualification developed in partnership with the Change Management Institute.
If you are looking to renew your Change Management Practitioner certification, please be aware there was a major syllabus refresh in September 2024. Anyone who obtained their qualification before this date may therefore prefer to take the full and updated Foundation & Practitioner Combined course.
Please note: if you attend this course publicly it is highly likely you'll be joining a group mid-way through their Change Management Combined course. As such, there will be no re-cap of the Foundation material and depending on the ability and speed of the entire group, your Practitioner exam could be as early as Friday am.
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Who is this course for
This course is designed for aspiring or current change managers, change agents, project and programme managers, business leaders, and professionals in communications, HR, and training who are involved in leading and supporting organisational change.
Purpose of the course
This course is designed to build on the knowledge and understanding gained from the Foundation course. Addressing the needs of those who carry out the work of managing change in much more detail.
You will learn how to
In addition to understanding the practical application of the Foundation learning, Practitioner course participants will be able to:
- Apply key principles to define what needs to be learned by those involved in a change initiative
- Understand how to provide effective and developmental feedback to support others through change
- Apply coaching principles when supporting change leaders at every level
- Demonstrate how to recognise and deal with different sources of conflict during change
- Consider effective ways to facilitate groups to enable collaboration and co-design of change
- Understand ways to sustain change by identifying organisational levers, adoption approaches and reinforcing systems to help embed change in an organisation
Prerequisites
Delegates need to have passed the Change Management Foundation exam.
Please note: if you passed your Foundation exam before September 2024, there has since been a major syllabus refresh. Whilst you have the option of self-study to understand the new material, we strongly recommend taking the full and updated Foundation & Practitioner Combined course. Please discuss this at the point of booking
Benefits for you as an individual
You will have an improved ability to manage change, learning how people react to change and ultimately being able to see change through to successful business transformation. You will also learn how to take people through the various phases of transition and lead change more effectively with less resistance and more support.
Benefits for your organisation
In today's climate, change is essential to business success. Having people who can reduce the risk of failure or delay during periods of organisational transformation are a valuable asset. Having qualified people who can gain support from staff and instil confidence in the change management process is essential to the success of any change programme and thus business.
Organisational Context and Approach
- The link between change management and benefits
- Kelman’s three levels of adoption
- Simple or chaotic?
- Planned change vs emergent change
- Systems thinking
- Organisational culture
- Force field analysis
- Co-design
- ADKAR®
- Evolving the ‘n-step’ process
- Delivery strategy and implications for change management
- Agile practices
- Continuous change management cycle
- The effective change manager and agile change practices
- The change strategy
People and Change
- People are all different
- Neuroscience and change
- Human response to change – the ‘change curve’
- Leading the change journey
- Rewards and punishments
- Positive psychology and resilience
- The change formula and change anxieties
- Survival and learning anxieties
- Competence and learning
- The learning process and individual preferences
Change Leadership and Teams
- Key roles in the change process
- The role of the change sponsor
- The change agent’s role and personal influence
- The role of local leadership in change
- Leadership and psychological safety
- Leadership can shape organisational culture
- Team structures and change
- How teams develop
- Assessing and growing team effectiveness
- Harvesting the value of team diversity
Stakeholder Engagement and Communication
- Stakeholder definition and identification
- Stakeholder analysis
- Stakeholder levels of power and stakeholder mapping
- Building engagement
- Planning stakeholder engagement
- Basics of communication theory
- Barriers to communication
- Messaging to communicate change
- Communicating change – appealing to hearts and minds
- Ways in which we communicate and connect with people
- Communication channels
- Communication planning
The Work of the Change Manager
- Assessment of change impacts
- Change impact severity
- Underlying causes of resistance
- Reasons for resistance
- Measurement types
- Building a change analytics strategy
Developing Professional Change Practice
- Sustaining change
- Change momentum and tipping points
- Effective instruction
- Learning needs and objectives
- Active listening
- Developmental framework
- Framework for coaching
Additional Exam Information
On the last day of the course there is a 2.5 hour exam which is objective testing based on a case study scenario. A pass mark of 40 out of 80 (50% is required to gain the Change Management Practitioner qualification.Pre-Coursework
Please refamiliarise yourself with the Foundation course material before attending the course. Including reviewing the Change Management Study Guide, which you are expected to bring with you having already undertaken the Foundation (v3) level qualification.
There will also be a small amount of evening work during the course, such as further reading or working though sample exam papers.
Please note: If you attended the Change Management 2015 Foundation (v2) course prior to September 2024, you will be provided with the new Foundation (v3) materials via Quanta Learn, along with a copy of the Change Management Study Guide. You will be expected to self-study the updated Foundation element of the course and be familiar with the new Study Guide BEFORE attending. Alternatively, you may prefer to take the full and updated Foundation & Practitioner Combined course.
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