Successfully changing business culture is often the difference between a good company and a great one, which are you?
This APM Group accredited course is based on The Effective change Manager's Handbook (first edition) edited by Richard Smith and others. It is designed to help define and practise change management successfully, offering practical tools, techniques and models to support any change initiative. This Foundation level course concentrates on the basics of 4 main areas: Change and the individual, change and the organisation, Communications and stakeholder engagement and Change Management Practice.Book Your Course
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Who is this course for
This course is ideal for anybody involved in Change Management or who are leading, or about to lead, a business change. Any team member being effected by or effecting change, and individuals who will need to support their colleagues, team and organisation through change, and manage themselves through change.
Purpose of the course
The purpose of the course is to help those involved in managing change through learning relevent application, techniques, checklists and frameworks. It is intended to address the needs of those who carry out the work of managing change, even if it is not their job title.
You will learn how to
- Assess the impact of the "change curve" on indiviuals
- Consider the motivations of individuals
- Consider the learning needs of those affected by change
- Use metaphors to assess types of organisations
- Describe and use change management models
- Identify and plan for roles in change management
- Assess the organisational culture
- Identify emergent change
- Identify and exploit drivers of change
- Consider the effect of a vision on change management
- Understand project management in overview
- Identify, map and segment stakeholders
- manage relationships with stakeholders
- Use different communication channels
- Use facilitation techniques
- Assess the impact of change
- Build readiness for change
- Prepare for resistance
- Build team effectiveness
Prerequisites
Desirable although not essential is previous experience of change management, plus some pre-course reading.Benefits for you as an individual
You will develop an understanding of change, the negative impacts it can have and how to address these in suitable ways to achieve the full benefits of change. In the current working environment all individuals see their organisation going through increasingly frequent change, and being able to deal with this will often contribute to an individual's personal success within an organisation.
Benefits for your organisation
Organisations with individuals who are properly trained in change management will be able to react more effectively not just to local competition pressures but also global competition and wider political and environmental issues.
Change and the Individual
- Stages of Kubler-Ross' "change curve"
- Planning for transition
- Maslow's hierarchy of needs
- Satisfaction and growth
- Types of individual (Myers-Briggs Type Indicator)
- The roots of learning theory
- Learning Process and learning styles
- Training planning
Change and the Organisation
- How we think about organisations: Morgan's metaphors
- Model of the change process, including Kotter, Senge, Lewin
- Key roles in organisational change
- What we mean by "organisational change"
- Emergent change: complex adaptive and complex responsive systems
- Drivers of change
- Developing vision
- Understanding the project environment
Communications and Stakeholder Engagement
- Techniques for stakeholder identification, mapping and segmentation
- Managing relationships and mobilising stakeholders
- Effective communication including two-way communication and cognitive biases
- Communicating change including use of symbols and metaphors
- Lean and rich communication channels
- Developing a communication strategy
- Facilitation techniques
Change Management Practice
- Identifying change impacts
- Increasing motivation to change
- Preparing for resistance
- Levers (e.g carrot and stick)
- Reinforcing systems: Vicious and Virtuous circles
- Building team effectiveness
Additional Exam Information
On the last day of the course there is an examination for those who wish to gain the AMP Group Change Management Foundation qualification. The price above includes the exam fee.Pre-Coursework
Pre-course preparation is required, along with some evening work during the course.The course book will be issued on the first day of the course.
Please note, there may be a small amount of evening work to complete such as further reading or working though sample exam papers.
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