Ag Certified ScrumMaster® (CSM®) with Essential Product Owner Bolt-On

Course Code: Q3ClaAgil222


3 Day(s)

Course Type

Private only

Max Delegates


Delivery Style


A deeper dive into the world of Agile and Scrum.

For teams about embark on their Scrum choosing the correct training can be difficult. Should you focus on ScrumMaster training - to get the basics right; or Product Owner training so that we are more confident running discovery and have a healthy Product Backlog to give us the best possible start? This 3-day course solves that dilemma by delivering all the learning objectives of a typical Certified ScrumMaster® (CSM®) and the best, most team centric parts of our Product Owner training.

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Who is this course for

This course is specifically designed for Scrum Teams who are about to enter a Scrum environment. As such it will be valuable to ScrumMasters, Development Team members and Product Owners - as well as to those who may have to support the Scrum Team.

You will learn how to

  • Be a servant leader to your team, Product Owner and broader organisation.

  • Coach others towards an empirical, inspect and adapt mindset

  • Mentor others through Scrum events such as Sprint Planning and Sprint Retrospective

  • Facilitate Product Backlog refinement

  • Spot common Scrum anti-patterns or Scrum-buts

  • Create and manage a product vision that inspires developers and customers alike

  • Craft User Stories that allow clear communication between the customer and the development team.

  • Create themes and personas that allow you to get to grips with what your customers want from a product.

  • Define the minimum viable product (MVP)

  • Own and refine the Product Backlog (PBL)


A willingness to engage with a more Agile way of thinking about work.

Benefits for you as an individual

  • Attain your Certified ScrumMaster® (CSM®) certification - the most broadly recognised in industry. Please note that, due to accreditation rules, attaining your Certified Scrum Product Owner® (CSPO®) is NOT possible via this course.

  • Join the Scrum Alliance community - 2 years membership awarded upon certification.

  • Attain 24 Scrum Education Units (SEUs) by the Scrum Alliance towards Certified Scrum Professional® (CSP®) certification.

  • Attain 15 Professional Development Units from Project Management Institute if you are Project Management Professional.

  • Learn the foundation of Scrum and the scope of the role.

  • Engage with Agile practitioners committed to continuous improvement.

Benefits for your organisation

When operating in volatile, uncertain, complex and ambiguous arenas, traditional plan-driven approaches have long been associated with high levels of risk and delay. As the leading Agile framework, Scrum addresses this by fostering a more empirical approach to value generation - releasing benefits earlier, curtailing risk and retaining an ability to respond to evolving customer needs and emergent technologies.

Scrum Theory

  • How Scrum is aligned with the values and principles of the Manifesto for Agile Software Development.
  • What is Scrum and what is its purpose.
  • The five core Scrum values.
  • Define Empirical process control and the three pillars of Scrum.
  • Product planning in an empirical environment.
  • Pitfalls of partially implementing Scrum.
  • Benefits of an iterative and incremental approach.

Scrum Events

  • The benefits of timeboxing.
  • The five events within Scrum, the purpose of each event, and the participants, timing, and maximum recommended timebox.

Scrum Artifacts

  • The three artifacts within Scrum and the purpose of each.
  • The definition of “Done,” its purpose, and how it evolves over time.
  • Why the Scrum Team dedicates time for Product Backlog Refinement.
  • Activities that may occur as part of Product Backlog Refinement.

Scrum Roles

  • How the Scrum Roles interact with each other to deliver the increment within a Sprint.
  • The cross-functional team and the benefits of a cross-functional, self-organizing team.
  • Rights and responsibilities of the Product Owner, Development Team and Scrum Master.
  • Why the Product Owner is a single person and not a group or a committee.
  • How and why the Product Owner maintains authority over the product while working collaboratively with the Development Team and stakeholders.
  • The characteristics of the Development Team.

Scrum Events and Artefact Transparency

  • How a Scrum Team will inspect and adapt and increase transparency at each of the Scrum events.
  • Describe at least three responsibilities for the Development Team, Product Owner, and Scrum Master during Sprint Planning, Daily Scrum, Sprint Review, and Retrospective.
  • Why the Sprint Goal does not change during a Sprint.
  • What is the outcome of every Sprint.
  • Why the increment must be brought to the current definition of ‘Done’ regardless of whether the Product Owner chooses to release the increment.
  • The focus of the activities of the Product Owner and Development Team during the two topics of Sprint Planning: the ‘What’ and the ‘How.’
  • Practice writing a Sprint Goal.
  • How the Daily Scrum differs from a status meeting and why the various constraints exist to support the Development Team.
  • The activities that occur during the Sprint Review other than; a demonstration of the increment.
  • Potential outcomes for a Sprint Review.
  • How to conduct a Sprint Retrospective.
  • The essential characteristics of the Product Backlog.
  • Attributes of a Product Backlog item.
  • Essential characteristics of the Sprint Backlog.
  • How the Sprint Backlog can be changed without endangering the Sprint Goal.
  • The importance of a strong definition of “Done” and describe at least two risks associated with a weaker definition of “Done.”
  • Creating a definition of “Done.”
  • Why multiple teams working on the same Product Backlog have a shared and consistent definition of “Done.”

Scrum Master Core Competencies

  • Situations in which the Scrum Master could serve the needs of the Scrum Team or organization through facilitation.
  • Techniques for facilitating group decision making.
  • How facilitating, teaching, mentoring, and coaching are different.
  • Techniques that could help resolve a challenge faced by a Scrum Team.
  • What is servant-leadership.
  • Scenarios where the Scrum Master acts as the servant-leader for the Development Team.
  • How to resolve possible violations of Scrum by a Product Owner or stakeholder who is applying excessive time pressure.
  • Technical debt and explain the impact of accumulating technical debt.
  • Development practices that will help Scrum Teams deliver a high-quality Product Increment and reduce technical debt each Sprint.
  • Ways the Scrum Master could support the Product Owner.
  • Benefits that arise if a Product Owner participates in the Sprint Retrospective.
  • Ways that the Scrum Master assists the Scrum Team with impediments.
  • Organizational impediments that can affect Scrum Teams.
  • Organizational design change caused by adopting Scrum.
  • Why Scrum does not have a project manager and what happens to traditional project management activities.

Tools for Creating a Healthy Product Backlog

  • Creating product visions
  • How to write meaningful User Stories
  • Working with personas
  • Employing User Story mapping for discovery, Sprint and release planning
  • Options for assigning value to Product Backlog Items

Additional Exam Information

A full and active attendance of the CSM® course will be necessary in order to be registered for the CSM® exam. Unfortunately, due to accreditation rules, there is NOT the option to register for your Certified Scrum Product Owner® (CSPO®) qualification as part of this training.

This is a self-proctored, online exam which can be sat any time after the course has completed.

The CSM test is 50 multiple-choice questions, with a pass mark of 74%. It has a one-hour maximum duration.

All new Scrum Alliance certification holders receive a complimentary two-year membership with their initial certification. Join local user groups and online social networks, gain access to deep discounts on Gatherings, and more.


Prior to starting the course you are required to complete the Scrum Foundations e-learning course, available free of charge at:€¦;
The e-learning course should take around two hours. Failure to do so may invalidate your certification process.
Excellent and informative instruction. Pleased to see some intelligent use of the short time frame to use Agile to resolve our questions.
- Mark Wilson Ramsay, Jaguar Land Rover (Whitley)
The tutors were superb, and I learnt far more than expected, the way the training was tailored was excellent. It far exceeded my expectations.
- Mark Ellison, Jaguar Land Rover (Whitley)
Tim is a fantastic tutor and really brings the content to life. He made us all very relaxed about the next stage of the course.
- Isobel Walker, University Of Birmingham
Excellent course content delivered clearly by Tim - the structure was excellent and the content was memorable because of the excellent delivery
- Rose Hannant
The trainer Tim Finch was brilliant. At first when I did the pre-reading I expected the course to be really dull but he brought the content to life and was…
- Emily Muscat, University Of Birmingham

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