Apollo 13 - an IT Service Management (ITSM) Business Game

An IT Service Management (ITSM) Business Game
Overview

87 hours from home. Your spacecraft is slowly dying. You have a serious problem, unless you and the ground support staff start working as a team to solve it, people will die. But remember, time is running out. And fast. Welcome to the Apollo 13 – an IT Service Management (ITSM) case experience.

You will gain first-hand knowledge of ITSM theory and learn how ITSM processes are used in other environments. Understand the interdependence of processes and their impact on business continuity. Learn how good design can improve the performance of the service department. Understand how good processes can be improved by designing and implementing as a team and the importance of a successful awareness campaign.

View and download the case experience brochure here.
 

Course Code
ITL1APOL
Duration
1 Day
Delivery Style
Simulation
Course Type
Private Only
Max Delegates
12

Book your team training at your premises

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Purpose of this course

Delegates taking part in an Apollo 13 Business Game take on the responsibilities of Mission Control in Houston. Their mission: bring the crippled spacecraft and its crew safely home.

As the simulation evolves delegates will realise the importance of aligning people and processes to create a coherent ITSM function.
 

Who is this course for

Anyone who works in or is looking to implement an IT service management environment. No previous knowledge of ITSM is required.

You will learn how to
  • Work as a team to design and implement effective processes
  • Understand how ITSM theory works in practice
  • Appreciate the interdependencies of processes & their impact on business continuity
  • Run a successful awareness campaign to overcome resistance to change within your organisation
  • Ensure good design improves the performance of the service department
Benefits for your organisation

Successful implementation of ITSM ensures that stewardship of your company’s most important resource, its information, is managed in an effective and efficient manner.
Apollo 13 will not only give your team the basic skill necessary to implement ITSM but also give them a practical demonstration of its importance.

Benefits for you as an individual

This business game will really help bring ITSM to life for you. Whether you have prior experience of frameworks such as ITIL® or CoBIT, or are entirely new to ITSM, Apollo 13 will give you the confidence to make changes that will make you, your team and your entire business more efficient.

Service Design

Testing
Availability management
Financial management
Capacity management
Security management
Time, cost and quality

Service Operations

Incident management
Problem management
Configuration management
Knowledge management

Prerequisites

A willingness to engage with a challenging all day experiential learning experience.

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About the Lead Trainer

Adam White-Bower

Adam has over 17 years’ experience in IT, training and consultation. He specialises in IT service management, knowing all things COBIT® and ITIL®. Adam always endeavours to put an innovative and engaging spin on his teaching and no two courses are ever the same.