Terms of Business

1. The Law

1.1 These terms and conditions and all other expressed terms of the contract shall be governed and constructed in accordance with the laws of England.

2. Definitions

2.1 Company means Quanta Training Limited. Client means the Company, delegate or person named on the Booking Form for whom the Company has agreed to provide the Training Course in accordance with these conditions. Public scheduled course means any course open to the public and running at the company’s designated premises. Onsite course means any course that is a closed course running at a client’s or client’s designated premises. Company day means any course that is a closed course running at the company’s designated premises.

3. Supply of Training Courses

3.1 The Company shall provide Training Courses generally in accordance with these conditions and/or more specifically as part of the Training Days Scheme in accordance with clauses 6 and 7 respectively.

3.2 The Client shall request a Training Course by completing and signing (written or electronic acceptance) a Booking Form which must be received at least 15 business days before the commencement of the appropriate Training Course.

3.3 No booking will be deemed accepted by the Company, unless and until confirmed in writing by the representative of the Company. By confirming the booking the client is accepting the companies terms and conditions

3.4 The Company may at any time without notifying the Client make changes to the Training Course or postpone, cancel or discontinue the Training Course booked, without liability to the Client.

3.5 The Company reserves the right to refuse or restrict anyone from attending its Training Courses.

3.6 Training Days may only be used to attend nominated courses.

3.7 Course outlines are correct at time of going to print.

3.8 On occasions, telephone conversations may be recorded in order to enhance the service we give to you.

4. Copyright

4.1 All intellectual property rights for all course material shall remain the property of Quanta Training Ltd. No part of the training material may be reproduced, stored in a retrieval system, or transmitted in any form, or by any means, electronic, mechanical, photocopying, or otherwise, without prior permission in writing of the copyright owner.

5. Charges

5.1 Unless any special terms are agreed, the Client shall pay the Company's Standard Charges, Training Days Scheme Charges and any additional sums which are agreed between the Company and the Client for provision of the Training Course(s) within 15 days of the start of a the first training course date or 15 days from invoice date whichever is earliest.

5.2 Customers wishing to make payment from non UK Accounts must be responsible for all bank charges in relation to the overseas transaction, this includes charges levied by the customer’s bank and levied by the bank of Quanta Training Ltd, in accepting this specific transaction.

5.3 All prices quoted to the Client exclude VAT and are subject to interest at the rate of 2% over Barclays Bank then current base rate from the due date of payment.

5.4 Once the Company's Standard Charges, Training Days Scheme Charges and any other additional sums which are agreed between the Company and the Client for the provision of the Training Course(s) or other services have been paid, then all of the money paid by the Client is non-refundable unless specific terms are agreed in writing between the Company and the Client. If a Training Course is cancelled by written notice from the Client at least 10 business days (not including the day of notification, public holidays or the first day of the course) prior to the commencement of the Training Course, or 30 business days prior to the commencement of a residential course, then the money paid, may be carried forward in the form of a credit for use with a future Training Course of the same or lower value.

5.5 Prices are correct at time of going to print but may be subject to change.

5.6 The Company shall be entitled to invoice the Client in respect of the Training Course(s) requested upon receipt of a Booking Form or at other times agreed with the Client. If the Client fails to give written notice of his intention to cancel or not attend a Training Course at least 10 business days (not including the day of notification, public holidays or the first day of the course) or 30 business days prior to the commencement of a residential course, then the Company shall be entitled to invoice the Client for the full cost of the Training course.

5.7 Free technical support will be offered to the client who attended the Training Course, for a period of 30 days, after completion of the course. The technical support must relate to the course taken and applies to the delegate who attended the course.

6. Liability

6.1 Except in respect of death or personal injury caused by the Company's negligence, or as expressly provided in these Conditions, the Company shall not be liable to the Client by reason of any representation (unless fraudulent), or any implied warranty, condition or other term, or any duty at common law, or under the express terms of the Contract for any loss of profit or any indirect, special or consequential loss, damage, costs, expenses or other claims (whether caused by the negligence of the Company its servants or agents or otherwise) which arise out of or in connection with the provision of the Training Course and the entire liability of the company under or in connection with the Contract shall not exceed the amount of the Company's charges for the provision of the Training Course except as expressly provided in these Conditions.

6.2 The Company shall not be liable to the Client or be deemed in breach of contract by reason of any delay or failure to perform any of the Company's obligations in relation to the Training Course if this was due to any cause beyond the Company's reasonable control.

7. Training Days Scheme

7.1 The Client shall be entitled to purchase a number of Training Days starting at a minimum of 11 for instruction of its employee’s servants and/or agents on the Company's Training Courses. The Company may postpone, vary, cancel or discontinue any of its Training Courses at any time without notifying the Client.

7.2 The Client may purchase an unlimited number of Training Days under the Training Days Scheme, subject to all such Training Days being undertaken within the period of 12 calendar months from the date of receipt by the Company of the first Booking Form submitted under the Training Days Scheme. Any training days used to purchase a course with an exam, unless otherwise agreed in writing by the company will be invoiced to ensure that you pay only the required amount.

7.3 Any failure by the Client to utilise all of the Training Days purchased under the Training Days Scheme within the 12 calendar month period shall result in such Training Days being forfeited by the Client and the Company shall not be liable to compensate or reimburse the Client in respect thereof in any manner whatsoever.

7.4 The Company's charges in respect of the Training Days Scheme shall be due 15 days before the start of the first training course booked used the training days or within 15 days of invoice date which ever falls sooner. Booking of training days will only be completed at such time as the Client has provided the company with a valid payment method for invoicing,

7.5 If the Client fails to give the Company at least 10 business days (not including the day of notification, public holidays or the first day of the course), or 30 business days prior to the commencement of a residential course, written notice of his intention to cancel or not attend a Training Course booked under the Training Days Scheme this will result in the Training Days being forfeited by the Client and the Company shall not be liable to compensate or reimburse the Client in respect thereof in any manner whatsoever.

8. Cancellations

8.1 Public Scheduled Course

Confirmed Booking with dates

10 business days*

Greater than 10 business days*

Cancellation Fee

100%

0%

Transfer Fee

100%

0%

Delegate Name Change

0%

0%

 

8.2 Onsite and Company Day

Confirmed Booking with dates

10 business days*

Greater than 10 business days*

Cancellation Fee

100%

Discretionary 50% handling charge**

Transfer Fee

100%

Discretionary 50% handling charge**

 

8.3 Residential Courses

Confirmed Booking with dates

30 days

Greater than 30 days

Cancellation Fee

100%

0%

Transfer Fee

100%

0%

Delegate Name Change

0%

0%

 

* not including the day of notification, public holidays or the first day of the course
** this discretionary 50% handling charge is to cover any costs already incurred

8.4 The Company may at any time terminate the Contract by giving written notice to the Client, if the Client commits any breach of the Terms and Conditions stated.

9. Non attendance

9.1 Non Attendance of any course for any reason whatsoever is deemed to be a cancellation with no notice and payment is due in full.

10. Force Majeure

10.1 The Company shall not be in breach of this contract if the provision of services are delayed or cancelled or reduced through any circumstances beyond its reasonable control, including acts of god (including but not limited to fire, flood, earthquake, storm, snow, hurricane, or other natural disasters) war, invasion, Civil unrest, Government action, labour disputes, strikes, lock-out or interruption or failure of power supply.

11. Bribery & Corruption

11.1 It is Quanta’s policy to conduct all of its business in an honest and ethical manner, and we take a zero-tolerance approach to bribery and corruption. We are committed to acting professionally, fairly and with integrity in all our business dealings and relationships. Wherever we operate we will implement and enforce effective systems to counter bribery.