Direct, Plan and Improve is the one and only ITIL4 Strategist course. It focuses on the higher level management capabilities that an agile service delivery organisation requires in order to align and remain aligned with business need and an ever-increasing pace of change to deliver services to.
Ensuring that a strategic, business-focused approach to service management is taken is key to the business co-creating value and maintain competitive advantage. With IT services embedded so deeply in digitally transformed organisations, this has never been more important.
Create, Deliver and Support is the ITIL4 Specialist course that focuses on understanding how to create service value streams to support and deliver value to the customer. It deals with the creation of the value streams themselves, the organisation, information and technology to make them a reality and the practices that contribute towards the delivery.
Using ITIL4 principles and practices service delivery can be be aligned with demand for value from the customer, resources can be best utilised and techniques, such as Shift Left, leveraged to increase capability throughout the organisation.
This 1 day course is an introduction to a wide range of security and cyber related topics, covering the fundamentals of security, areas in which it is applied and, most importantly, why it matters that security is integrated into our daily working practices.
Delegates do not need previous experience of cyber but a general appreciation of the way in which IT is utilised in a modern business would be beneficial.
Scrum is the most broadly practiced Agile framework in use today. This 2-day course will give you the practical skills you need to be a successful Product owner within an Agile environment.