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Back to Basics: the 7 ITIL®4 Guiding Principles

For the uninitiated, ITIL® can be a hard beast to tame. Emphasis on “can”. Well-versed ITIL masters know to consistently consult the 7 guiding principles of ITIL in any applicable circumstance. The recommendations from these principles support ITIL’s “adopt and adapt” approach. Guiding principles are best practice that can be applied by organisations in almost any service management initiative. We’ve compiled basic definitions and applications for each of the 7 guiding principles to encourage continual improvement within your organisation.

Implementing & Administering Cisco Network Devices (Extended Programme)

Implementing, configuring, administering & troubleshooting Cisco network solutions at a considered pace

Cisco routers and switches are the ones of choice for many organisations.  Knowing how to fully use these technologies is a demanding but necessary one. This objective course is the starting point and if you wish will allow you to independently sit the CCNA exam at your convenience after the course.  The extended programme not only covers the recommended instructor-led course but your self study will also be guided and additional time has been set aside for exam preparation and revision. 

10 Days

Resilience self-assessment form

This questionnaire has been designed to help you determine how resilient you are and in which areas are you particularly resilient, or in which areas could you improve your resilience.

Time Management - The hardest frog to swallow

“What’s urgent is rarely important, what’s important is rarely urgent.” Organisation and using your time in the most effective way is the greatest struggle we face as humans. Take a minute to learn about how “eating the frog” and harnessing procrastination can make great changes to your productivity and efficiency!  

NATS Case Study - Apollo 13

Quanta Training recently worked with NATS to deliver a large‐scale Apollo 13 simulation game day. Five games were played at the same time at one site, with over 60 members of their Service Operation team participating.

Leadership in Action - The customer knows best

We know that our Leadership in Action (LIA) course is an experience that changes the way people perceive not only their roles, but themselves too. The team tasks involved will encourage a cycle of action, reflection, conceptualisation and experimentation, provided by a powerful learning environment in which you receive individual attention from facilitators. Becoming a more effective leader is something that only you can achieve, but we can provide the very best tools for you to reach your potential with. 

Building Personal Resilience

How to manage stress, cope with change and thrive in life

A one day course that explores practical techniques to build resilience and manage stress. The course draws on the latest thinking in the field and from practitioners and academics ranging from Carol Dweck (Mindset) to Daniel Goleman (Emotional Intelligence) and Stephen Covey (7 Habits of Highly Effective People).  You will take away practical techniques to manage stress, your emotions and build your confidence.

1 Day

Emotional Intelligence (EI) - An Introduction

An essential 21st century discipline

A one day course that introduces you to the theory and concepts behind Emotional Intelligence, drawing on the latest thinking in the field and the work of experts; such as Daniel Goleman. Using a personality profile, this course also provides individual insights and builds self-awareness. This course also provides models and techniques for managing yourself, developing empathy and building effective relationships.

1 Day

Promote Learning, Embrace Training

The world is constantly evolving. Businesses are growing and declining at a more rapid pace than ever. So, if you’re standing still amongst this world then you are, in effect, moving backwards. Businesses with learning and development (L&D) at the core of their priorities and strategies are always going to outperform those who simply do not bother. It might be easy to excuse yourself from buying into training under the pretence of it being a concern for industry giants. The reality couldn’t be further from this. Success stories emanate from teams of all sizes!

Security Vs. Resilience – which promotes business value best?

The issue of cyber security is an important one, because once your system is compromised it can be hard to even recognise a breach – with the average SMB in the UK not finding breaches for 101 days in 2019. An adept intruder only needs hours network access to compromise large swathes of information should they bypass security measures, so consider what can be achieved in over one hundred days. This is why every business needs a management  that can identify and implement ideal cyber resilience frameworks.