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ITIL4® Specialist - Drive Stakeholder Value

Engaging your customers, understanding what they would find valuable and working with them to develop, deploy, onboard and deliver services to maximise their ability to realise their outcomes.

Driving Stakeholder Value means what it says - the service provider taking responsibility for every aspect of service provision.
This starts with understanding and marketing, continues through development, onboarding and delivery.
In fact, until we have offboarded the customer every aspect of the customer journey has to be understood, planned and delivered if organisations will truly co-create value from IT Services.

Duration
3 Days

ITIL4® Specialist - High Velocity IT

Learn how service management best practice can work with emerging practices like Lean, DevOps and Agile to enable digital transformation in your organisation

High Velocity IT puts service management into the heart of digital transformation.
This course is for organisations that are practising service management, or want to, but need to integrate it with DevOps, Leans, Agile and other new, or new to ITIL, approaches.

Duration
3 Days

Leadership – all it takes is the LIA

Being the top dog in any group is a big responsibility. Therefore, we understand the value in being straightforward when talking leadership. There are two tangible pain points for leaders: the first is the impact of failure and the second is having to gain relevant experience over many years. Whether you’re the lead on a building project, the manager of a retail chain location or the MD of an entire organisation – you’re in a position where your team’s performance is predicated by your ability to lead them appropriately. However, every leader is struck by failure sooner or later. They will encounter a potentially unconquerable trial due to a lack of pertinent experience.

An Expert Talks ITIL®4 - Q&A

Our lead ITIL® trainer, Adam White-Bower, kindly sat down with us to answer any questions that ITIL4 novices may have. He also explains that it doesn’t matter if you’re already on board with the ITIL way of thinking - the latest iteration will make the difference in your services.

Back to Basics: the 7 ITIL®4 Guiding Principles

For the uninitiated, ITIL® can be a hard beast to tame. Emphasis on “can”. Well-versed ITIL masters know to consistently consult the 7 guiding principles of ITIL in any applicable circumstance. The recommendations from these principles support ITIL’s “adopt and adapt” approach. Guiding principles are best practice that can be applied by organisations in almost any service management initiative. We’ve compiled basic definitions and applications for each of the 7 guiding principles to encourage continual improvement within your organisation.

Implementing & Administering Cisco Network Devices (Extended Programme)

Implementing, configuring, administering & troubleshooting Cisco network solutions at a considered pace

Cisco routers and switches are the ones of choice for many organisations.  Knowing how to fully use these technologies is a demanding but necessary one. This objective course is the starting point and if you wish will allow you to independently sit the CCNA exam at your convenience after the course.  The extended programme not only covers the recommended instructor-led course but your self study will also be guided and additional time has been set aside for exam preparation and revision. 

Duration
10 Days

Resilience self-assessment form

This questionnaire has been designed to help you determine how resilient you are and in which areas are you particularly resilient, or in which areas could you improve your resilience.

Time Management - The hardest frog to swallow

“What’s urgent is rarely important, what’s important is rarely urgent.” Organisation and using your time in the most effective way is the greatest struggle we face as humans. Take a minute to learn about how “eating the frog” and harnessing procrastination can make great changes to your productivity and efficiency!  

NATS Case Study - Apollo 13

Quanta Training recently worked with NATS to deliver a large‐scale Apollo 13 simulation game day. Five games were played at the same time at one site, with over 60 members of their Service Operation team participating.