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ITIL® Service Lifecycle - Managing Across the Lifecycle

Ready to take ITIL further? Get your ITIL Expert Qualification...

This is the final step in attaining an ITIL® Expert qualification. To achieve this examination you will need a broad understanding of the Service Lifecycle gained from the Intermediate modules.

You need a minimum of 17 ITIL® credits to be eligible to sit the MALC examination.

 

This is the final step in attaining an ITIL Expert qualification.  To achieve this examination you will need a broad understanding of the Service Lifecycle gained from the Intermediate modules.

 

Duration
5 Days

ITIL® Service Capability - Operational Support and Analysis

Ready to create a stable IT infrastructure? Learn Operational Support and Analysis...

Capability modules focus on the design and day-to-day management of ITIL® processes and practices.
(5 days, 4 points towards ITIL® Expert qualification). 

 

Capability modules are the processes to ensure the help for business functionality; Operational Support and Analysis focuses on the need for managing the day-to-day operation of an IT service.

Duration
5 Days

ITIL® Service Capability - Planning Protection & Optimisation

Ready to design world-class services that exceed expectations? Learn Planning, Protection & Optimisation...

Capability modules focus on the design and day-to-day management of ITIL® processes and practices.
(5 days, 4 points towards ITIL® Expert qualification). 

 

Planning, Protection & Optimisation is about ensuring services are designed correctly and making sure they are there when required. Concentrating within the Design phase of the lifecycle the course focuses on Availability, Capacity, Service Continuity, Demand and Information Security Management.

Duration
5 Days

ITIL® Service Capability - Service Offerings & Agreements

Ready to enhance the quality of IT service provision? Learn Service Offerings & Agreement...

Capability modules focus on the design and day-to-day management of ITIL® processes and practices.
(5 days, 4 points towards ITIL® Expert qualification). 

 

This module is about perceiving the organisation as a customer which helps to identify the services to offer. Ensuring that the Service Level and Supplier Management is in place to make sure customers, suppliers and third parties all have agreed targets and provide the required functionality to the business.

Duration
5 Days

M_o_R® Combined (Foundation & Practitioner)

Learn how to implement an effective framework to make cost effective use of risk

Management of Risk (M_o_R®) is the best practice developed by the UK Government.  In today’s business environment risk is being put under the spotlight more and more and this intensive course will introduce you to risk at project, programme, business and strategic levels.

You will be supplied with a copy of the 'Management of Risk: Guidance for Practitioner' book on day 1 of your course.

Duration
5 Days

MSP® Advanced Practitioner

The highest MSP qualification focusing on transformational change

The MSP Advanced Practitioner course builds on the MSP Foundation and Practitioner course by providing a further focus on the application of MSP.

Delegates will apply the best practices of MSP in relation to a case study where they will write and critique elements of MSP such as a vision statement, blueprint, benefits profile and the organizational structure.

Duration
2 Days

MSP® Combined (Foundation & Practitioner)

A structured framework for defining and managing complex programmes leading to change

Managing Successful Programmes (MSP) is an internationally recognised best practice programme management method, which can be tailored to suit any type of working culture and any size or type of programme.  MSP is also the de facto standard developed by the UK government for delivering change programmes in the UK.  This course will lead you to the much sought after MSP Practitioner qualification.

A copy of the ‘MSP Managing Successful Programmes 2011’ Book will be given to you on day 1 of the course.

Duration
5 Days

MSP® Foundation

The standard for programme management

This Foundation course is the start on your Programme Management journey.  Managing Successful Programmes (MSP) is an internationally recognised best practice programme management method, which can be tailored to suit any type of working culture and any size or type of programme. MSP is also the de facto standard developed by the UK government for delivering change programmes in the UK.

A copy of ‘MSP Managing Successful Programmes 2011’ Book will be given to you on day 1 of the course.

Duration
3 Days

CompTIA Network +

Learn how to manage, maintain, troubleshoot, install and configure a basic network infrastructure

This course covers managing, maintaining, troubleshooting, operating and configuring basic network infrastructure.  Providing delegates with a wide technical knowledge of networking, covering all the basic networking components used in today's environments, along with a range of protocols, cable types and network devices.  The course will prepare you for the internationally recognised and vendor-neutral CompTIA Network+ certification, which you can take at your leisure.  The course does not go into depth but rather covers a wide breadth of topics, so self-study will be required before seeking any formal qualifications.

Duration
5 Days

Managing Cisco Network Devices

Everything you need to know on installing, configuring & troubleshooting Cisco network devices

Cisco routers and switches are the ones of choice for many organisations.  Knowing how to fully use these  technologies is a demanding but necessary one.  This objective course is the starting point, which will teach you how to use these exciting technologies and if you wish will allow you to independently sit the CCNA exam at your convenience.

Duration
5 Days