Search Quanta

Operation Aftermath - an IT Service Management (ITSM) Business Game

A Full Lifecycle IT Service Management Business Game

Could you take on the running of a disaster relief effort in the wake of the worst storms and flooding seen in Ocean City’s history?! Can you work with others to ensure that the people get food and water, and don’t contract deadly diseases? Can you satisfy the "Powers-That-Be" that this humanitarian effort is a beacon to the world for how these efforts should be managed? If so, then welcome to Ocean City after some of the worst flooding in history and take on the challenge of OPERATION AFTERMATH!

Duration
1 Day

Exchange 2013 Administration

Learn how to install, configure and administer Exchange 2013

The course will allow the delegate to install, maintain, and manage Microsoft Exchange Server 2013. The course covers all main features including mailbox management, mail delivery, availability, security and compliance.

Duration
4 Days

Kanban in Practice

Get to grips with the leading Agile technique for continuous delivery

Kanban is emerging as the definitive process inspection tool for radically reorganising the way organisations manage their work. Though powerful in isolation, many teams choose to 'plug-in' Kanban to their existing Scrum, DSDM or plan-driven frameworks.

Duration
2 Days

Practical Performance Management

Learn how to motivate your team members and turn under performers into top performers

Tailored specifically to your work situation and those aspects of performance management that you find difficult, this highly interactive module focuses on motivating and communicating with team members and handling those difficult conversations with under-performers.

This hugely enjoyable course uses 'Forum Theatre' and professional actors to ensure that you get the best from your staff.

Duration
1 Day

Having Difficult Conversations

Prevent future problems by having difficult conversations now

Having difficult conversations is a core component of a Managers role, be it with line managers, giving feedback reports, negotiating with customers and even disciplinary matters.

 

This course, with the help of 'Forum Theatre' and professional actors ensures that your managers are aware of and have practiced difficult conversations.

Duration
1 Day

Leading Successful Change

"To improve is to change; to be perfect is to change often." -- Winston Churchill

Organisations are constantly changing; whether it is a new mandate from Whitehall or shifting market conditions, change is what keeps organisations at the front of their field and thriving.

This course will give your managers the tools and the confidence to successfully assess and implement a programme of change.

Duration
1 Day

Strategic Thinking Skills

The future of any business depends on an effective strategy creation

Based on the latest thinking and research on strategy, this course uses real examples and an immersive case study to bring strategic concepts to life, whilst providing an opportunity to apply tools and techniques learnt to a real industry.

Duration
2 Days

Influential Negotiation Skills

Achieve the outcomes you desire with the four steps of Principled Negotiation

Based on the seminal work on negotiation 'Getting to Yes' by Roger Fischer & William Ury, this practical hands on course will enable you to improve your negotiation skills in both formal and informal situations, creating wise, efficient and amicable outcomes that satisfy both parties' interests.

Duration
1 Day

Leadership in Action

Realising your leadership potential through doing

Watch Video of this powerful, experiential course during which delegates embark upon a cycle of continual learning. Undertaking a team task (Action), considering the factors that contributed to the success or failure of that action (Reflection), learning from this discussion (Conceptualise) and then trying to improve their behaviours in the next task (Experimentation).

This cycle of experiential learning is punctuated by a series of interactive presentations from the tutors and time spent on self-reflection.  The course is run in teams of between five and six and each team is appointed a dedicated facilitator, ensuring plenty of personal attention and a safe and powerful learning environment.

Duration
4 Days

Hyper-V on Windows Server 2012

Learn how to install, configure and administer Hyper-V

With increased functionality on Windows Server 2012, Hyper-V is now a serious consideration for organisations. The course will allow the delegates to install, maintain, and manage Hyper-V on Windows Server 2012 R2.

Duration
3 Days