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Back to Basics: the 7 ITIL4 Guiding Principles

For the uninitiated, ITIL can be a hard beast to tame. Emphasis on “can”. Well-versed ITIL masters know to consistently consult the 7 guiding principles of ITIL in any applicable circumstance. The recommendations from these principles support ITIL’s “adopt and adapt” approach. Guiding principles are best practice that can be applied by organisations in almost any service management initiative. We’ve compiled basic definitions and applications for each of the 7 guiding principles to encourage continual improvement within your organisation.

Time Management - The hardest frog to swallow

“What’s urgent is rarely important, what’s important is rarely urgent.” Organisation and using your time in the most effective way is the greatest struggle we face as humans. Take a minute to learn about how “eating the frog” and harnessing procrastination can make great changes to your productivity and efficiency!  

NATS Case Study - Apollo 13

Quanta Training recently worked with NATS to deliver a large‐scale Apollo 13 simulation game day. Five games were played at the same time at one site, with over 60 members of their Service Operation team participating.

Leadership in Action - The customer knows best

We know that our Leadership in Action (LIA) course is an experience that changes the way people perceive not only their roles, but themselves too. The team tasks involved will encourage a cycle of action, reflection, conceptualisation and experimentation, provided by a powerful learning environment in which you receive individual attention from facilitators. Becoming a more effective leader is something that only you can achieve, but we can provide the very best tools for you to reach your potential with. 

Building Personal Resilience

How to manage stress, cope with change and thrive in life

A one day course that explores practical techniques to build resilience and manage stress. The course draws on the latest thinking in the field and from practitioners and academics ranging from Carol Dweck (Mindset) to Daniel Goleman (Emotional Intelligence) and Stephen Covey (7 Habits of Highly Effective People).  You will take away practical techniques to manage stress, your emotions and build your confidence.

Duration
1 Day

Emotional Intelligence (EI) - An Introduction

An essential 21st century discipline

A one day course that introduces you to the theory and concepts behind Emotional Intelligence, drawing on the latest thinking in the field and the work of experts; such as Daniel Goleman. Using a personality profile, this course also provides individual insights and builds self-awareness. This course also provides models and techniques for managing yourself, developing empathy and building effective relationships.

Duration
1 Day

Promote Learning, Embrace Training

The world is constantly evolving. Businesses are growing and declining at a more rapid pace than ever. So, if you’re standing still amongst this world then you are, in effect, moving backwards. Businesses with learning and development (L&D) at the core of their priorities and strategies are always going to outperform those who simply do not bother. It might be easy to excuse yourself from buying into training under the pretence of it being a concern for industry giants. The reality couldn’t be further from this. Success stories emanate from teams of all sizes!

Security Vs. Resilience – which promotes business value best?

The issue of cyber security is an important one, because once your system is compromised it can be hard to even recognise a breach – with the average SMB in the UK not finding breaches for 101 days in 2019. An adept intruder only needs hours network access to compromise large swathes of information should they bypass security measures, so consider what can be achieved in over one hundred days. This is why every business needs a management  that can identify and implement ideal cyber resilience frameworks.

Hacking Like Aristotle - Getting Ethical

Loopholes are great. They allow people to squirm out of certain situations on technicalities, but sadly the converse is also true - they allow people to get into things that they shouldn’t. Loopholes in IT networks are weaknesses that can be exploited by hackers. Just because you don’t know the weak point exists, doesn’t mean an attacker can’t find it. Read on to learn more about the heroes in shining white hats that protect our systems through ethical hacking!

Don’t let your business sleep with the “phishes” – Improve your cyber security

Online security is an imperative for any business. You only have to look at the range of terrible outcomes for those targeted. From ethical hacking, to ransomware, to good ol’ fashioned IP theft – the digital landscape is too unpredictable to make any assumptions about your cyber wellbeing. There are precautions that you can take to recognise and avert potential cyber crises, but no one is without flaw and no system is impenetrable. Being aware of cyber weaknesses and the damage that these weaknesses leave you susceptible to will open your eyes to the value of cyber security improvements. Beware – there are some horror stories ahead.