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ITIL4® Strategist - Direct, Plan and Improve (DPI)

Learn to create and manage a 'learning organisation' through the application of continual improvement, ensuring business delivery through agile service delivery.

Direct, Plan and Improve is the one and only ITIL4 Strategist course. It focuses on the higher level management capabilities that an agile service delivery organisation requires in order to align and remain aligned with business need and an ever-increasing pace of change to deliver services to. 

Ensuring that a strategic, business-focused approach to service management is taken is key to the business co-creating value and maintain competitive advantage. With IT services embedded so deeply in digitally transformed organisations, this has never been more important.

Duration
3 Days

ITIL4® Specialist - Create, Deliver and Support (CDS)

Learn how to create services and assure continual value co-creation using the latest ITSM framework, as well as Agile and Lean delivery principles.

Create, Deliver and Support is the ITIL4 Specialist course that focuses on understanding how to create service value streams to support and deliver value to the customer. It deals with the creation of the value streams themselves, the organisation, information and technology to make them a reality and the practices that contribute towards the delivery.

Using ITIL4 principles and practices service delivery can be be aligned with demand for value from the customer, resources can be best utilised and techniques, such as Shift Left, leveraged to increase capability throughout the organisation.

Duration
3 Days

Cyber Matters [An Introductory Overview to Cyber Security]

Start the journey to understanding the role of cyber in your organisation.

This 1 day course is an introduction to a wide range of security and cyber related topics, covering the fundamentals of security, areas in which it is applied and, most importantly, why it matters that security is integrated into our daily working practices.
Delegates do not need previous experience of cyber but a general appreciation of the way in which IT is utilised in a modern business would be beneficial.

Duration
1 Day

SOS – Save Our Security

Last year 58% of companies left over 100,000 folders open for the world – and any maliciously interested parties therein – to see. The sensitivity of these folders varies, but with cyber-criminals becoming increasingly savvy in their approach to data theft it is becoming increasingly harder to protect yourself. Read on to find out how to combat this threat.

BCS EXIN Professional Certificate in SIAM

Take your SIAM knowledge to the next level and support the implementation of SIAM to enhance your supplier relationships.

The SIAM Professional certificate addresses the detailed challenges of understanding the service landscape. It covers the core elements of the Service Integrator, the Implementation Roadmap and SIAM Practices in greater detail to allow delegates to understand what it means to adopt and implement SIAM and how it can generate value.

Duration
3 Days

ITIL4® Managing Professional Transition

Take your ITILv3 knowledge and investment forward to the latest version of the most used service management framework

The ITIL4 Managing Professional course covers the latest version of the most used service management framework for existing practitioners. It is pitched at a higher level than ITIL4 Foundation and covers material from the follow-on publications such as the influence of Agile and Lean, the use of the Service Value System and more detailed, contextualised coverage of the practices introduced in the Foundation publication.

It covers key material from the ITIL4 Foundation publication as well as material from all of the new ITIL4 Intermediate publications "Create, Deliver, Support (CDS)", "Drive Stakeholder Value (DSV)", "High Velocity IT (HVIT)" and "Direct, Plan and Improve (DPI)".

Duration
5 Days

ITIL® v3 to ITIL4® Foundation Conversion

Add the latest ITSM best practice to your existing understanding and prepare for the ITIL4® Foundation examination

This 2 day course explains what new elements in ITIL4 are, what has been changed or removed and how it can support new thinking in digitally-transformed service management. It is for existing holders of an ITILv3 Foundation certificate, which is a pre-requisite for attending this course, as material which is already covered in ITILv3 WILL NOT be covered in this course, hence the reduced running time. 

Duration
2 Days

The Pickle with Procurement

When I reach any section on procurement in one of my courses, I regularly ask the question “What is procurement?”. The answer I am often given is “buying stuff”! To programmes, we often need to procure something from an external company. The more complex the programme the more likely you will need external help or materials.

Quanta now offers Scrum Alliance® Certified ScrumMaster!

We’ve made a change here at Quanta with regards to our Agile portfolio and we wanted to be open with our clients as to what those changes mean and why we have made them. Since starting our Agile offering in 2011 our Scrum courses have always been set to our own learning objectives, with an eye on helping people prepare for Scrum.org’s Professional Scrum Master I and Professional Scrum Product Owner I exams. As of June this year one of our Agile coaches, myself, has been accepted into the fold of another accrediting body, Scrum Alliance® – you can read more about Scrum Alliance® here. This is going to have some limited impact on our clients – but we hope it will offer a host of benefits too.