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Direct, Plan and Improve is the one and only ITIL4 Strategist course. It focuses on the higher level management capabilities that an agile service delivery organisation requires in order to align and remain aligned with business need and an ever-increasing pace of change to deliver services to. 

Ensuring that a strategic, business-focused approach to service management is taken is key to the business co-creating value and maintain competitive advantage. With IT services embedded so deeply in digitally transformed organisations, this has never been more important.

Create, Deliver and Support is the ITIL4 Specialist course that focuses on understanding how to create service value streams to support and deliver value to the customer. It deals with the creation of the value streams themselves, the organisation, information and technology to make them a reality and the practices that contribute towards the delivery.

Using ITIL4 principles and practices service delivery can be be aligned with demand for value from the customer, resources can be best utilised and techniques, such as Shift Left, leveraged to increase capability throughout the organisation.

This 1 day course is an introduction to a wide range of security and cyber related topics, covering the fundamentals of security, areas in which it is applied and, most importantly, why it matters that security is integrated into our daily working practices.
Delegates do not need previous experience of cyber but a general appreciation of the way in which IT is utilised in a modern business would be beneficial.

The SIAM Professional certificate addresses the detailed challenges of understanding the service landscape. It covers the core elements of the Service Integrator, the Implementation Roadmap and SIAM Practices in greater detail to allow delegates to understand what it means to adopt and implement SIAM and how it can generate value.

The ITIL4 Managing Professional course covers the latest version of the most used service management framework for existing practitioners. It is pitched at a higher level than ITIL4 Foundation and covers material from the follow-on publications such as the influence of Agile and Lean, the use of the Service Value System and more detailed, contextualised coverage of the practices introduced in the Foundation publication.

It covers key material from the ITIL4 Foundation publication as well as material from all of the new ITIL4 Intermediate publications "Create, Deliver, Support (CDS)", "Drive Stakeholder Value (DSV)", "High Velocity IT (HVIT)" and "Direct, Plan and Improve (DPI)".

This 2 day course explains what new elements in ITIL4 are, what has been changed or removed and how it can support new thinking in digitally-transformed service management. It is for existing holders of an ITILv3 Foundation certificate, which is a pre-requisite for attending this course, as material which is already covered in ITILv3 WILL NOT be covered in this course, hence the reduced running time.