SMSDi Service Analyst

Course Code: SDI3SDA

Course Date: 18/03/2024

Course Cost: £1031

Duration

3 Day(s)

Delivery Style

Classroom

Course Type

Public or Private

Spaces Available

9

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SDi Service Analyst
18/03/2024 - 20/03/2024

A training programme leading to the Service Desk Analyst qualification

The Service Desk Analyst is a three-day training course which leads to the Service Desk Analyst qualification.  Students debate the skills, knowledge and attributes required for staff to succeed in their roles, learn the importance of customer relationship management and review the service skills required to develop and maintain good working relationships with customers and peers.  


Type: ITSM

Delivery: Virtual

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