SMSDi Service Analyst

Course Code: SDI3SDA

Course Date: 13/03/2023

Course Cost: £1657

Duration

3 Day(s)

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Classroom

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Public or Private

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SDi Service Analyst
13/03/2023 - 15/03/2023

A training programme leading to the Service Desk Analyst qualification

The Service Desk Analyst is a three-day training course which leads to the Service Desk Analyst qualification. Students debate the skills, knowledge and attributes required for staff to succeed in their roles, learn the importance of customer relationship management and review the service skills required to develop and maintain good working relationships with customers and peers.

Type: ITSM/ITIL®

Delivery: Face To Face

Venue: WR1 - Worcester, WR1 3EE

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