SMITIL®4 Specialist: Plan, Implement & Control (PIC)

Learn how the Plan, Implement and Control group of ITSM Practices can contribute to value co-creation and how to manage and improve them to achieve this.

Addressing the challenges of delivering improvements to services whilst ensuring that the risks associated are appropriately managed is a key aspect of service management. Managing valuable Change by assessing its risks, controlling the Release and Deployment of new components and tracking IT Assets to understand their value as well as the Configuration of services are all central to this and this courses covers the practices that deal with these challenges.