SMITIL®4 Practitioner: Monitor, Support and Fulfil (MSF)

Learn how the Monitoring, Support and Fulfil group of ITSM Practices can contribute to value co-creation and how to manage and improve them to achieve this.

Addressing many of the core operational practices (Incident, Problem, Service Request, Monitoring and Event Management and the Service Desk) in IT Service Management, this course enable delegates to better understand and manage the value stream most closely associated with business value day-to-day.