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Service Integration and Management (SIAM) Foundation
SIAM is a comprehensive view on managing relationships with a diverse range of partner and vendor organisations, all contributing towards end-to-end IT services. The SIAM Foundation Certificate is aimed at anybody that needs a broad understanding of best practice in this fast growing area of management and one that has proved consistently challenging, especially with the fast pace of technological change.
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This is the initial course for anybody that wants to know what the SIAM framework contains, what its goals are, and what the core principles that it is based on can do for them. It is a general course aimed at giving awareness as most 'Foundation' courses are.
- Identify appropriate provider models
- Recognise the processes needed and how they benefit the organisation
- Work with the practices involved in dealing with people and technology across services
- State the roles and responsibilities in a SIAM organisational structure
- Identify the challenges and risks in a SIAM implementation
- Work with the SIAM roadmap
Employees attending SIAM Foundation will have a greater appreciation of the importance of supplier management and integration, of the governance and control of these relationships and their role within it, and insight into other best practices that can work with it.
Achieve a recognised industry qualification that shows you understand the challenges and complexity of working with a range of suppliers in order to deliver high quality, end-to end services to your customers.
Introduction to SIAM
- Purpose and value of SIAM
- Business Drivers for SIAM
- SIAM layers
- Advantages and Disadvantages of various service integrator models
SIAM Roadmap
- Understand the key stages of the SIAM lifecycle
- Discovery and Strategy
- Plan and Build
- Implement
- Run and Improve
SIAM Roles and Responsibilities
- Understand the Roles and Responsibilities
- Understand the Organisational structures within SIAM
SIAM Practices
- Managing cross functional teams
- Integrating processes across multiple providers
- Measurement and reporting on services
- Tooling for SIAM
Processes to support SIAM
- Understand the role of processes in SIAM
- Understand the purpose and role of processes from a SIAM perspective
Challenges and risks in SIAM
- Challenges, risks and mitigations with:
- Business case production
- Culture, collaboration and cooperation
- Level of control and ownership
- Security
- Importance of trust/eliminating micro management
- Commercial considerations and legacy contracts
Contribution of best practice to SIAM
- Understand the role of best practice, including:
- ITIL and ISO2000
- Agile and Agile Service Management
- LEAN, COBIT and DevOps
No pre-requisite knowledge is assumed although a working knowledge of terms such as SaaS, Cloud etc. may be useful.
Read the publicly available materials regarding SIAM. Specifically the first chapter (up to p.60) of the SIAM book of knowledge. This material is available for download by the delegate under the Scopism licence at this address.
Exam Length: 1 hour
Questions: 40
Pass Mark: 26/40
If taken as online proctored exam there is an additional £25 fee payable per exam
About the Lead Trainer
Adam has over 17 years’ experience in IT, training and consultation. He specialises in IT service management, knowing all things COBIT® and ITIL®. Adam always endeavours to put an innovative and engaging spin on his teaching and no two courses are ever the same.
