SDi Service Analyst
Course Code: SDI3SDA
Course Date: 09/01/2023
Course Cost: £1031
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SDi Service Analyst
09/01/2023 - 11/01/2023
A training programme leading to the Service Desk Analyst qualification
The Service Desk Analyst is a three-day training course which leads to the Service Desk Analyst qualification. Students debate the skills, knowledge and attributes required for staff to succeed in their roles, learn the importance of customer relationship management and review the service skills required to develop and maintain good working relationships with customers and peers.
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